Kenice Morgan

EDUCATION Holy Childhood High School 9 Skibo Avenue, Kingston 10 Graduated: June 2011 UTech, Ja: Bachelor’s in business management The University of Technology, Jamaica. Graduated: Pending WORK EXPERIENCE Care Solace August 2022– Currently Currently I am providing customer service assistance for Care Solace. This includes taking calls, sending emails and updating report sheets. PROFILE I have had two (2) years’ experience in Office Administration, one (1) year experience as a Subject Matter Expert/Customer Care Engineer and five (5) years’ experience as a Customer Service Advocate. I am familiar with most of the software used in creating documents and data entry. Furthermore, I have great project management skills and work well either alone or within group. I take initiative and learn quickly, adapting to near any situation, getting along well with others and follow orders to the letter. CONTACT PHONE:- EMAIL:-- REFERENCES Rodney Fray IT Field Support Ibex Global Solutions Contact Information --Mrs Reynolds-Brown Operations Manager at the EOJ The Electoral Office of Jamaica Contact Information - The Electoral Office of Jamaica Switchboard Operator/ Office Secretary September 2019– November 2019 Acting office secretary for this branch included the taking and redirecting calls, sorting the office mail, file sorting, management and update of files. Ibex Global Services Customer Care Representative November 2017– September 2018 Acted as a customer care representative, taking calls and chat contacts for a company Audible. Managing customer issues, orders and queries related to Audiobooks as well as assisting with technical issues. Sutherland Global Services Customer Care Representative October 2014 – August 2016 Acted as a customer care representative taking calls, chats and emails for a various department under the Amazon Line of businesses. Assisted customers with managing shipping, product replacements and orders. QUALIFICATIONS Holy Childhood High School: CXC English A: Grade 2 CXC Biology: Grade 3 CXC Principles of Business: Grade 3 CXC History: Grade 2 CXC Mathematics: Grade 3 CXC Information Technology: Grade 3 National Qualifications of Jamaica/ NVQ-J: Data Operations Level 1 Certification UTECH/ University of Technology Jamaica: bachelor’s in business management - Pending SKILLS 100.00% 75.00% 50.00% 25.00% 0.00% 100% 100% 75% 35% 50% Microsoft Microsoft Microsoft Microsoft Microsoft Power Word Excel Outlook Publisher Point