Kenia Potosme
$12/hr
Managing and providing feedback to associates. Handling customers through different channels.
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 38 years old
- Location:
- Managua, Managua , Nicaragua
- Experience:
- 9 years
Other
About
9 years of experience in different fields of the BPO industry such ya retentions, sales, back office, escalation, real state, email, chat and customer service. I have worked as a team manager providing input in the day to day operation and creating action plans for improvement.
Skills
- Google Hangouts
- Quality Assurance Testing
- Mobile and Mobile App Testing
- OneDrive
- Dropbox
- Real Estate
- TeamViewer
- ActiveCampaign
- Interpreter
- Training
- Skype
- Outlook
- PDF Conversion
- SurveyMonkey
- Quality Control
- Product Management
- Retail Management
- Crisis Management
- Coaching
- Bookkeeping
- Remote Support
- Healthcare
- Workforce
- Website Management
- Performance Management
- Leadership
- Onboarding
- Quality Assurance Monitoring
- Medical Billing
- Business Strategy
- Google Drive
- Data Processing
- Account Management
- Teaching
- Tutor
- Management
- Schedule Management
- Campaign Management
- Business Analysis
- Invoice Management
- Database Administration
- Team Management
- Translation
- Copy and Paste
- Google Sheets
- Customer Service
- Data Collection
- Transcription
- Spreadsheet
- Salesforce
- Admin
- Interviewer
- Time Management
- Office Administration and Management
- Telemarketing
- Chat Support
- PowerPoint
- Appointment Setting
- Technical Support
- Writing
- Sales
- Business Operations
- Amazon
- Calendar Management
- Word
- Travel Management
- Project Management
- Customer Retention
- Virtual Assistant
- Copywriting
- PDF to Word
- Typing
- Call Handling and Support
- Communications
- Data Analytics
- Email Handling and Management
- Recruitment
- Google Docs
- HR (Human Resources)
