Kenia Potosme
$12/hr
Managing and providing feedback to associates. Handling customers through different channels.
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 38 years old
- Location:
- Managua, Managua , Nicaragua
- Experience:
- 9 years
Other
About
9 years of experience in different fields of the BPO industry such ya retentions, sales, back office, escalation, real state, email, chat and customer service. I have worked as a team manager providing input in the day to day operation and creating action plans for improvement.
Skills
- Team Management
- Appointment Setting
- Bookkeeping
- OneDrive
- Dropbox
- TeamViewer
- Writing
- Training
- Skype
- SurveyMonkey
- HR (Human Resources)
- Crisis Management
- Coaching
- Workforce
- Onboarding
- Retail Management
- Medical Billing
- Quality Assurance Monitoring
- Data Processing
- Tutor
- Admin
- Campaign Management
- Invoice Management
- Spreadsheet
- Interviewer
- Word
- Copywriting
- Product Management
- Schedule Management
- Business Operations
- Business Strategy
- Salesforce
- Quality Assurance Testing
- Account Management
- Google Sheets
- Leadership
- Database Administration
- Mobile and Mobile App Testing
- Healthcare
- Copy and Paste
- Performance Management
- Outlook
- Data Collection
- Quality Control
- Website Management
- PowerPoint
- Chat Support
- Typing
- Office Administration and Management
- Remote Support
- Amazon
- Google Drive
- PDF Conversion
- Calendar Management
- PDF to Word
- Sales
- Telemarketing
- Technical Support
- Recruitment
- Travel Management
- Translation
- Customer Service
- Time Management
- ActiveCampaign
- Management
- Business Analysis
- Google Docs
- Data Analytics
- Email Handling and Management
- Project Management
- Teaching
- Customer Retention
- Real Estate
- Google Hangouts
- Communications
- Call Handling and Support
- Virtual Assistant
- Interpreter
- Transcription
