Keneiloe Motsoenyane

KENEILOE MOTSOENYANE TECHNICAL CUSTOMER SERVICE CONSULTANT Cellphone: - Email:- LinkedIn: Keneiloe Motsoenyane OBJECTIVE Professional Customer Service consultant with over 8 months experience in addressing and resolving customer queries remotely. I am passionate about building strong customer relationships and increasing customer engagement. I am a Bcom Industrial Psychology and Organisational Psychology with Labour Relations Management graduate from North West University. EDUCATION — North West University,2022 Bcom Industrial Psychology Modules:  Conflict resolution(Distinction)  Developmental Psychology(Distinction)  Basic Counselling and Ethical conduct  Organisational Psychology  Practice of Labour Relations North West University,2018 BA in Governance and Public Administration (Short Course) Modules:  Introduction to workplace relations  Locus and Focus of Administration  Occupational Health Hoerskool Drie Riviere,2017  English Home Language  Mathematics  Business Studies EXPERIENCE TECHNICAL CUSTOMER SUCCESS CONSULTANT (REMOTE) POSITION: Dates: MARCH 2022-NOVEMBER 2022: Company: ACHIEVE TEST PREP Duties and Responsibilities:  Demonstrated exceptional customer service skills as a customer success consultant resulting in an increase in customer satisfaction which was measured by surveys.  Consistently attended to the concerns and queries of customers, achieving targets.  Excellent experience with troubleshooting, inbound and outbound calls.  Experience with appointment setting.  Experience with CRM such as Salesforce and GHL.  Contributed towards training new employees and participated in their induction.  Handling inbound and outbound calls via script and communicated via email with customers, knowledgeable in POP AND IMAP.  Maintained consistent communication with team and managers via skype while independently working. KEY SKILLS — Self-motivated positive attitude Patience Professionalism Product knowledge Attention to detail Organisational Skills Communication Skills Innovative Time Management SKILLS AND ABILITIES        Excellent verbal and oral Communication skills Ability to adapt to any work environment Excellent understanding of technical and business principles and procedures. Invested in customer success Positive responses to dealing with customer queries. Excellent accuracy with administrative tasks. Excellent time management and discipline. CERTIFICATES TEFL Business English Certificate- Completed