Kenechi Patricia Ezeorachi

KENECHI PATRICIA EZEORACHI Lekki Phase 1, Lekki, Lagos State, Nigeria Email:-| Phone: - LinkedIn: linkedin.com/in/kenechi-ezeorachi-b PROFESSIONAL SUMMARY Kenechi Patricia Ezeorachi is a results-oriented professional with six years of expertise in international education, counseling, client relations, student recruitment, and student services. Kenechi has led the Admissions, Client Relations, and Student Services department at Maple Canadian College since its inception in 2019, ensuring seamless operations, fostering strong relationships, and enhancing student experiences—including international travel arrangements. She collaborates with her team to guide students through the Canadian education system and curriculum, ensuring they successfully obtain the Ontario Secondary School Diploma (OSSD) issued by the Ontario Ministry of Education, Canada. With strong negotiation skills, Kenechi effectively engages with students, parents, and stakeholders to facilitate smooth processes and positive outcomes. Her critical and analytical thinking abilities enable her to make strategic decisions, navigate complex challenges, and develop effective solutions. By addressing multi-dimensional issues with an innovative mindset, she ensures efficiency and long-term success. Committed to delivering exceptional client experiences, Kenechi excels in building and maintaining lasting relationships. With a strong focus on student engagement and strategic growth, she has played a key role—alongside her team—in increasing student enrollment by over 80%, driving institutional success through collaboration and innovative outreach strategies. Kenechi has further expanded her expertise with a Master’s in Education (Guidance and Counseling) and a Master’s in International Human Resource Management (MIHRM). As a Member of the Chartered Institute of Human Resource Management (MCIHRM) and a Certified Human Resource Professional (CHRP)®️, she continues to deepen her knowledge in HR principles, talent development, and workplace strategies. Organized, resourceful, and adaptable, Kenechi thrives in dynamic environments, managing multiple tasks independently while ensuring efficiency and excellence. She remains eager to expand her knowledge, acquire new skills, and explore innovative approaches in both education and human resource management—always striving to contribute meaningfully to student and organizational success. EDUCATION Executive Master’s in International Human Resource Management – MIHRM (March 2025) Rome Business School, Nigeria Master of Science (MSc) in International Human Resource Management (March 2025) VIU – Universidad Internacional de Valencia, Rome, Italy Master of Education (MEd) in Guidance and Counselling (March 2025) National Open University, Nigeria Bachelor of Science (BSc) in Human Physiology (July 2018) Chukwuemeka Odumegwu Ojukwu University, Nigeria CERTIFICATIONS • Certified Human Resource Management Professional (CHRP)®️ – Chartered Institute of Human Resource Management (2025) • Member, Chartered Institute of Human Resource Management (MCIHRM) (2025) • Business Leadership Development Program – Rome Business School, Nigeria (2024) • Customer Service in Schools Workshop – Association of International School Educators of Nigeria (AISEN) (2022) PROFESSIONAL EXPERIENCE Assistant Manager, Admissions & Client Relations Maple Canadian College, Lagos, Nigeria (Affiliated with Rosedale Global High School, Ontario, Canada) September 2023 – Present • Oversee end-to-end admissions and student services, ensuring seamless enrollment, documentation, and international travel arrangements. • Develop and execute recruitment strategies, achieving over 80% increase in student enrollment. • Handle client relations, responding to inquiries, coordinating meetings, and ensuring high parent and student satisfaction. • Collaborate with marketing, IT, and academic teams to enhance visibility and improve operational efficiency. • Maintain a comprehensive and precise database of parent and student information for recruitment, postsecondary applications, visa processing, flight bookings, and stock management, ensuring it is shared with relevant departments. • Manage postsecondary applications to global institutions, guiding students in school and course selection. • Organize MCC Education Fairs and student placement interviews. • Supervise inventory, student uniforms, SAT/IELTS registrations, visa documentation, medical exams, and flight bookings. Admissions & Client Relations Officer Maple Canadian College, Lagos, Nigeria (Affiliated with Rosedale Global High School, Ontario, Canada) March 2019 – August 2023 • Managed the admissions pipeline, optimizing processing time and enhancing efficiency. • Assisted students in navigating postsecondary applications, ensuring seamless university placements. • Led customer service initiatives, providing strategic solutions to inquiries and concerns. • Spearheaded marketing efforts, driving student engagement and retention. • Coordinated visa applications, travel bookings, and compliance procedures. VOLUNTEERING Medical Volunteer Maple Canadian College [September 2019 - Present] • • • • Administer medications and monitor student responses. Perform tepid sponging and manage febrile conditions. Measure and record blood pressure and other vital signs. Assist in the management of dislocations and minor bone injuries. SKILLS & EXPERTISE • Admissions and Student Services Management: Expertise in managing end-to-end admissions processes and enhancing student experiences. Proficient in preparing and reviewing postsecondary and visa application documents. • Client Relations and Support: Proficient in maintaining excellent relationships with parents and clients, addressing inquiries, and ensuring satisfaction. • Event Planning and Coordination: Skilled in organizing educational fairs, recruitment events, and student orientation programs. • Marketing Strategy and Trend Analysis: Ability to analyze trends and implement marketing strategies to enhance visibility and enrollment. • Career Counseling and Academic Guidance: Adept at guiding students in selecting schools, courses, and career paths. • Strategic Management: Experienced in streamlining operations and implementing policies to achieve organizational goals. • Inventory and Resource Management: Efficient in managing stock, uniforms, and student materials. • Study Visa Processing and Travel Management: Proficient in coordinating international and domestic travel arrangements while ensuring compliance with visa requirements. • Operational Efficiency: Proven ability to optimize processes and reduce timelines effectively. • Organizational and Administrative Skills: Excellent at multitasking, prioritizing, and maintaining records. • Collaboration and Teamwork: Strong ability to work with cross-functional teams to achieve shared objectives. • Negotiation and Influential Communication: Effective communicator with strong persuasive and negotiation skills. • Leadership and Supervision: Experienced in leading and mentoring teams to achieve excellence. • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, SharePoint, and CRM systems, with advanced data analysis and reporting skills. • Medical Assistance: Experienced in drug administration, vital signs monitoring, physiotherapy support, and basic injury management, including dislocations and tepid sponging. AWARDS & ACHIEVEMENTS • Most Available & Committed Staff Award (2024) – Recognized for dedication and impactful contributions. • Go-the-Extra-Mile Award – Administrative Staff of the Year (2022) – Awarded for outstanding service in admissions, client relations, and student support. • Spearheaded visa documentation and travel arrangements for international students, ensuring successful transitions. REFERENCES Available upon request.