Kenechi Lovelyn Ochuenwike

KENECHI LOVELYN OCHUENWIKE * Virtual assistant Portfolio GET IN TOUCH About Me Your Reliable Partner in Excellence With over 4 years of experience, I excel in managing administrative tasks, providing executive support, and delivering outstanding customer service. I’m dedicated to exceeding expectations by handling every project with precision and professionalism. Whether it’s organizing complex schedules, managing communications, or offering empathetic customer support, I’m proactive, detail-oriented, and committed to helping businesses thrive. . SKILLS & SERVICES SERVICES SKILLS Administrative Management Executive Support Customer Service Email Management Scheduling File Organization CRM Management Admin Management :Day-to-day operations, data entry, documentation. Executive Support : Calendar management, meetings, travel arrangements. Customer Service : Email/phone/chat support, customer satisfaction. Email Management: Organize & prioritize emails, clear communication. Scheduling : Appointment coordination, streamlined schedules. File Organization : Digital file maintenance, record-keeping. CRM Management : Client relationship tracking, follow-ups. Oct 2015May 2020 BACHELOR OF AGRICULTURE: CROP SCIENCE AND HORTICULTURE Nnamdi Azikiwe University, Awka, Nigeria EDUCATION May20 CERTIFICATE OF COMPLETION 24- ON- DEMAND IT SKILLS TRAINING - DIGITAL WITCH SUPPORT COMMUNITY Focused on virtual administrative skills, including CRM management, project management tools, and remote communication tools. June, 2024 May VIRTUAL ASSISTANT INTERN 2024- DIGITAL WITCH SUPPORT COMMUNITY June, EXPERIENCE 2024 Managed CRM systems, improved remote team communication by 30%, and enhanced project management using tools like Asana and ClickUp. Jun ADMINISTRATIVE OFFICER AND SECRETARY 2023 - BRIGHT EMINENT INTERNATIONAL LIMITED Dec 2023 Streamlined executive schedules, improved document management by 40%, and facilitated key business meetings. Jan ADMINISTRATIVE OFFICER & CUSTOMER CARE OFFICER 2015 - Gina’s Business Centre (Family Owned Business, Closed) Dec 2017 Enhanced office productivity by 25% and improved client satisfaction through efficient administrative support and customer care. PROJECT 1 EFFICIENT PROJECT MANAGEMENT WITH MONDAY.COM ORGANIZED WORKFLOWS WIITH CLICK UP Increased task efficiency by 40% with structured workflows and timelines PROJECT 2 COORDINATED APPOINTMENTS AND MEETINGS USING CALENDLY Reduced scheduling conflicts by 50% through automated appointment booking and reminders. PROFESSIONAL INVOICE MANAGEMENT Ensured 100% accuracy and timely invoicing, streamlining client payments and financial records PROJECT 3 EFFECTIVE CLIENT MANAGEMENT WITH HUBSPOT CRM Improved client follow-up rates by 45% with systematic CRM usage and automated follow-ups. OPTIMIZED TIME MANAGEMENT WITH GOOGLE CALENDAR Increased time management efficiency by 30% through effective calendar utilization and scheduling. PROJECT 4 Step 3 Designed and implemented custom Google Forms for data collection and survey purposes, enhancing data accuracy and enabling seamless analysis for better decision-making. PROJECT 5 EMAIL MANAGEMENT Email Cleaning: Deleting Email maintenance: Filtering Email Organizing: Labels Email Management: Streamlined client communications by organizing inboxes, filtering, label creation, prioritizing emails, to ensure timely and efficient follow-ups, reducing response time by 40%. CONTACT ME FOR MORE-www.linkedin.com/in/kenechi-lovelyn-ochuenwike-70bb53268 -, - House 1, Chudi-Ofodile Street, Agu-Awka, Nigeria WHY CONTACT ME Consider me your behind-the-scenes powerhouse, keeping things running smoothly, so you can keep moving forward. I am not just about getting things done; I am about getting them done right, with flair and precision. If you’re ready for a Virtual Assistant who’s as invested in your success as you are, let’s make things happen together.