Kendrick Mitchell

I have had the privilege of working as a customer service representative for a span of two years with renowned companies such as HGS/Sagility, handling esteemed accounts like Aetna and Humana. Through my tenure, I have dedicated myself to honing my communication abilities, allowing me to become patient, understanding, and empathetic when dealing with customers.

Working in the customer service field has provided me with invaluable experience in addressing the diverse needs and concerns of individuals. Each interaction has taught me the importance of active listening, ensuring that I comprehend the customers' perspectives and respond appropriately to their inquiries. By adopting a patient and understanding approach, I have consistently endeavored to create a positive and supportive environment for customers, aiming to leave them satisfied and confident in their interactions with our company.

Additionally, I have had the opportunity to work as a sales representative for two years at Alliance Global. During this role, I engaged in various forms of outreach, including B2B calls, emails, and voicemail messages. These experiences have further enhanced my communication skills, allowing me to convey the value and benefits of our products and services effectively.

In my sales role, I realized the importance of tailoring my communication style to suit the needs of different businesses and individuals. By personalizing my approach, I was able to establish meaningful connections and build lasting relationships with clients. I always strive to provide detailed information that addresses their specific needs, ensuring that they have a comprehensive understanding of our offerings and how they can benefit from them.

Throughout my four years of combined experience under the accounts of Aetna, Humana, and as a sales representative at Alliance Global, I have learned the significance of empathy, patience, and effective communication in the customer service and sales realms. I am confident that these qualities, alongside my professional experiences, will continue to enable me to excel in similar roles in the future.