KENDRA TUSTIN
Elk Grove, CA • - •-www.linkedin.com/in/kendratustin
SUMMARY
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Section 504 / Fair Housing Specialist with 5 years of Property Management experience.
Freelance Digital Content Creator with 9 years of experience.
Strong analytical, project management and planning skills, combined with the ability to coordinate internal efforts and
resources to meet organizational objectives.
Detail-oriented with a strong working knowledge of Federal Fair Housing Laws and Regulations.
Adept at thoroughly educating and supporting clients and employees.
Excellent communication skills and the ability to effectively communicate ideas.
Bachelor of Arts in Communications with an emphasis in Digital Media
CORE COMPETENCIES
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Property Management
Fair Housing Laws
Case Management
Risk Mitigation
Leadership
Analysis and Reporting
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Effective Communication
Training
Negotiation
Accounts Receivable
Accounts Payable
Documentation
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Video Editing
Video Production
Video Post-Production
Photography
Blog Writing
Audio Production
PROFESSIONAL EXPERIENCE
Freelance Digital Content Creator | Sacramento, CA
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04/2014 - Present
Create content in the form of video, short form video, photography, and blog writing.
Create short form content for social media platforms such as Instagram, TikTok, Facebook and YouTube Shorts.
Photography including landscape, travel, portrait and commercial.
Collaborate with companies by creating digital content to utilize for their advertising and social media platforms.
FPI Management | Folsom, CA
05/2016 – Present
Section 504 / Fair Housing Specialist
10/2019 - Present
● Stay current with changes in federal, state, and local housing laws, fair housing regulations, guidelines, and research.
● Maintained fair-housing related information according to the Fair Housing Act.
● Provided fair housing compliance training for all employees.
● Received, investigated, and responded to all fair housing discrimination complaints for 1,100+ apartment communities.
● Received and responded to all requests for reasonable accommodations and reasonable modifications.
● Collaboration with Attorneys to resolve miscellaneous fair housing issues and complaints.
Training and Development Analyst
09/2018 – 10/2019
● Served as both internal and external facilitator and coach for both classroom and individual employee professional development.
● Designed, planned, and implemented training programs, policies, and procedures.
● Collaborated with leadership to ensure all aspects of fair housing compliance, including requests for reasonable accommodations
and reasonable modifications.
● Assisted with the development of the company’s Training Plan, including goals, objectives, and special initiatives.
● Maintain established goals for training compliance set by the company.
Accounts Receivable Analyst
09/2017 – 09/2018
● Responsible for managing accounts receivable for portfolio of 30+ apartment communities.
● Completed move out forfeitures.
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Corrected misapplied money.
Prepared monthly financial reports.
Audited bank deposits.
Processed refund checks.
Maintained backup documentation and transactional data.
Provided support and training to other Accounts Receivable Analysts.
Assistant Community Director
05/2016 – 08/2017
● Communicated in a positive and professional manner with all applicants, residents, vendors, clients, and guests.
● Managed work in progress, communicating the status to the Community Director.
● Run the day-to-day operations of the property when the Community Director is absent.
● Maintain occupancy levels as established by owner and budget expectations.
● Assist the Community Director in maximizing revenue potential of the property through management of lease expirations and
timely turnovers.
● Meet all periodic reporting requirements as requested or required e.g. weekly and monthly financial reports, collections/evictions,
etc.
● Maintain compliance with all Fair Housing Laws.
Abercrombie & Fitch | Sacramento, CA
01/2015 – 05/2016
Assistant Store Manager
01/2015 – 05/2016
● Assisted the store manager with running the day-to-day business operations.
● Supervised employees, ensuring goals and objectives were met.
● Provided superior customer service.
● Coached and trained new employees.
● Ensured all employees adhered to the company’s policies and procedures.
EDUCATION
Bachelor of Arts in Communications
California State University – Sacramento | 2014
TECHNICAL & OTHER SKILLS
Software & Tools:
Spreadsheets, MS Office, Yardi, Grace Hill, On-Site, HelpSpot, Google Docs,
Zoom, GoToWebinar, LightRoom, CapCut, Temply, Instagram, TikTok,
YouTube, Facebook, Twitter, Lemon8, Threads.
Skills:
Video Production, Video Post-Production, Audio Production, Filming, Editing,
Screenwriting, Blog Writing, Photography
