Kendra Smith

Kendra Smith KEY COMPETENCIES Technical Skills Software Technology (Microsoft Office, Google Suite) | Communication (Phone, Email, Zoom, Microsoft Teams, Google Voice) | Report Creation | Records Management/Organization | Appointment Setting/Scheduling | Data Entry | Data Analysis (Excel or Google Sheets) | Digital Marketing Professional Skills Team Leadership (Co-managed an average of 6-7 employees) | Active Listening | Data-Driven Strategic Planning | Collaboration (Collaborated with team members regarding employees’ training necessities and planed training implementation) | Self-Motivation | Goal Driven | Relationship Building | Conflict Resolution (Provided recommendations for problems by identifying the root cause and strategizing the best course of action) | Analytical/Critical Thinking | Time Management | Work Ethic RELEVANT EXPERIENCE Texas Health Presbyterian Hospital Dallas, Dallas, TX | Research Assistant/ Recruiter October 2025 - Present Provides assistance and fills need during clinical trial pateint appointments Uses various platforms to research the market to increase study participant traffic to the current research trial Provides technical assistance in assigned clinical and research projects, works independently at times Performs data analysis using advanced computer skills Uses advance computer presentation skills via Microsoft Suite, Asana, and various online forums Responds to emergency situations Iron Mountain, Carrollton, TX | Data Entry November 2024 - October 2025 Entered and maintained accurate records of medical data into the Iron Mountain computer system Performed frequent data quality checks to ensure that the data entered is up-to-date Organized and categorized hospital data files in a logical and understandable manner Maintained the security of all confidential medical data and adhering to data protection protocols Reviewed and verifying data entries to ensure that they are complete and accurate Prioritized daily workloads and meeting deadlines for timely completion of data entry tasks Chick-fil-A, Richardson, TX | Team Member January 2024 - Present Speaked and connected with guests authentically and enthusiastically Maintained swift attention to a primary task while being adaptable to growing customer demand and revolving priorities Worked well with a team to accomplish daily goals and KPI’s Communicated effectively with guests and Team Members Thinked preemptively to ensure that necessities are stocked throughout shift Workbox, Dallas, TX | Operations Analyst (Contract) July 2024 - October 2024 Contributed to a positive work environment by exercising customer service skills Helped plan, organize, and schedule events for team building and communal support Remained informative of operations, bookkeeping, and emails/correspondence regarding business endeavors Collated and distribute mail Collected and organize information from digital surveys and sales progression Examined the data collected to determine the problem and the best solutions Dallas Police and Fire Pension System, Dallas, TX | Admin Clerk (Contract) July 2024 - October 2024 Entered confidential information into the DPFP filing database system Transferred and verify the information into the Docuware platform Printed, organized, transported, and stored the files entered into the database and document platforms Maintained communication with direct supervisor regarding project progress updates Worked independently with little supervision Olympus Executives, Dallas, TX | Event Marketing Specialist (Entry-Level Management) February 2023 - October 2023 Collaborated and strategized ways to improve productivity and retention in daily leadership meetings Taught and trained entry-level specialists the necessary deliverables, policy, and mentality daily Conducted community outreach and gathered donations by delivering marketing/promotional presentations at promotional events Maintained compliance established by our clientele, L.E.A.D. Inc. Managed all inventory, sales, and donations with the use of Microsoft Excel Reported items sold, in storage, and replenished to CEO weekly Conducted developmental conversations to boost motivation, ensure longevity, and improvement CERTIFICATIONS April 2025 Good Clinical Practice Certification | NIDA Clinical Trials Network May 2025 Research Skills for Healthcare Certification | Alpha Academy Basics of Clinical Psychology Certification | Study Box Introduction to the Principles and Practice of Clinical Research Certification | National Institutes of Health EDUCATION Spelman College, Atlanta, GA | Bachelor of Psychology August 2018- December 2022 National Action Network Spelman College Chapter | Co-Policy Director Spelman College’s Blackboard Innovation Lab Entrepreneurship | Fellow Clark Atlanta University’s Lowery Institute Housing and Food Insecurity | Capstone Scholar Activist