Kendra Leonor Arguello Gutierrez

Kendra Leonor Arguello Gutiérrez Nationality: Nicaraguan Birth Date: 03/22/1996 Phone: +55 - Email:-Address: Trav. Reinaldo Henrique Koch, 29 – Dois irmãos – RS – Brazil. SKILLS Communication skills, teamwork, and self-initiative. Good problem-solving ability, critical thinking, and adaptability to new challenges. Willingness and interest in learning new experiences. Committed and capable of meeting deadlines under pressure. LANGUAGE PROFICIENCY Native language: Spanish – Portuguese: Fluent English: Advanced. EDUCATION AND TRAINING Bachelor in Marketing University Centro Americana [28/01/2013 – 21/04/2017] Digital Marketing Course Senac [04/2019 – 10/2019] PROFESSIONAL EXPERIENCE Customer Service Agent | CONCENTRIX SERVICES PORTUGAL, SOCIEDADE UNIPESSOAL, LDA | Porto – Portugal | [27/03/2023 – 30/11/2023] • • • • Call handling; Email processing and customer response. Specialized advice and accurate information to customers about the website, booking challenges, and modifications. Promotion of company services, providing the best solution for each customer within policy guidelines, recording all information provided to the customer. Making outbound calls/follow-up with customers as necessary; all tasks inherent to the role. Independent Worker | Amazon Mechanical Turk | Dois Irmãos – Brazil [10/01/2020 – 15/10/2022] • • Data collector for Artificial Intelligence. Evaluation of website functionality and interface. Assistant in Import-Export | Aniger Calçados S.A. | Campo Bom | Brazil [01/04/2019 – 20/10/2019] • • • Creating production orders for footwear. Supervising the shipment of footwear samples to clients worldwide. Selection of footwear samples for international fairs. Assistant Manager and BTL Campaign Coordinator | Gira Semanal | Managua, Nicaragua [12/03/2017 – 18/11/2018] • • • Follow-up on productions until delivered to the final client. Coordination of BTL Communications, contact with suppliers, organization of personnel, and assignment of tasks by area. Requesting and obtaining quotes for materials needed for scheduled BTL activities. COMPUTER SKILLS • • • Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access. Ease in Learning New Software Knowledge in design and other programs: Adobe Photoshop, Corel Draw, Filmora.