Kenda Tatiana Pereira Mejia

I have worked in customer service for more than ten years, and I also have technical support and benefits processing experience. I have a solid background in problem-solving, communication, and client satisfaction. My career has been guided by a dedication to excellence, ensuring that every customer interaction is handled professionally and efficiently.

Currently, as a Customer Support Specialist Level 3 & Benefit Processor at PartnerHero, I manage customer inquiries, process benefits distributions, and ensure compliance with internal policies. My role demands precision, strong analytical skills, and the ability to handle multiple responsibilities, from troubleshooting product issues to maintaining accurate records in Nexus and Salesforce.

Prior to this, I managed medical records, sent authorization requests to insurance companies, and worked with healthcare providers to optimize procedures as an Authorization Specialist at Smart Outsourcing Solutions. This role helped me improve my ability to navigate compliance requirements and keep meticulous records.

My earlier experience includes working as a Bar Server on Costa Cruises, where I developed exceptional customer service skills in a high-paced, multicultural environment. This experience improved my adaptability, teamwork, and ability to deliver exceptional service under pressure. Additionally, my time as a Technical Support Specialist at Alorica (Comcast) and a Customer Service Representative at Startek (T-Mobile Prepaid) helped me hone my troubleshooting abilities, ensuring customer satisfaction through effective problem resolution.

I bring a strong work ethic, attention to detail, and a results-oriented mindset. I thrive in environments that challenge me to think critically and develop innovative solutions. My ability to manage conflicts, work collaboratively, and communicate effectively has been essential in every role I’ve undertaken.