Ken Mumar

I am a graduate of Bachelor in Medical Laboratory Science which leads to the fact that I have thorough knowledge in the medical field, thus have experienced working in a health care insurance company as a customer service representative while studying. After I graduated, I was supposed to go to medical school and become a doctor, but the interest dissipated as fun and exciting promotion opportunities came up. I have been working in the customer care field for more than 5 years and I spent most of my career as the lead of the social relations team of a US-based subscription company and specialize in Customer Relations Management, addressing customer and business-related concerns via social media platforms.

Clients are guaranteed that I will work efficiently and will be over the top on any tasks assigned. A few of my responsibilities as a team lead are:

• Monitors and scores responses of team members in real-time based on multiple criteria including accuracy, grammar, voice, etc. 
• Works closely with the training team and plan necessary refreshers based on the results of the quality audits, and discuss disputes
• Innovates and executes new way to verify that the highest quality of service is provided to our customers at all times
• Conducts a monthly QA talk, attending Q/A meetings, and leading calibrations
• Creating Reports (EOD, EOW, etc.)

Should you have any further questions regarding my work experience and such, feel free to contact me and we could schedule a video call/interview.