Ken Heilzer Simborio

KEN HEILZER SIMBORIO SKILLS PROFILE Knowledgeable in MS Excel, google sheets, google docs and google slide. Administrative Tasks such as data entry, email handling, scheduling and creating presentations. Organization and problem solving skills.Knowledge of software, databases, and word processing programs. Excellent typing, oral/written communication, and computer skills; able to work independently or on a team. Can interact with a Wide Range of Customers and Technical Issues (active listening, empathy, problem-solving, attention to detail and troubleshooting) Highly developed technical and problem solving skills with a strong capacity to provide quality resolution. To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. WORK EXPERIENCE EDUCATION TECHNICAL SUPPORT REPRESENTATIVE (FEB 2018 - FEB 2020) RIZAL TECHNOLOGICAL UNIVERSITY BS COMPUTER ENGINEERING 2008 - 2012 TRAININGS LINKSEE TRAINING CENTER Networking Essential Certificate - (July 2019) PACIFIC HUB CORPORATION LANCASTER HOTEL SUITES IT Support Intern - (2012) ELIGIBILITY CIVIL SERVICE (SUB PROFESSIONAL) Examinee number: 863552 Exam Taken: May 3, 2015 TELUS INTERNATIONAL PHILIPPINES Resolves technicians support issues and provide them with a solution via troubleshooting techniques. Accountable for providing a high level of technical response to the customers and/or the technicians Reaches and maintains the level of technical competence and customer service skills as required for the post. Ensures that all data is collected accurately. SUBJECT MATTER EXPERT (JAN 2016 - OCT 2017) TASKUS PH Helping the Team leader with tasks and take charge of the team in the absence of the Team leader. Cascade product updates through quick huddles or email blast. Support the team with their questions regarding the product. Audit ticket produce by the team members and coach them for their opportunities to help them create an action plan. Still maintain good TPH, CSAT and Quantity to sum up to team productivity and as part of scorecard. ADMINISTRATIVE AIDE ( SEPT 2014 - SEPT 2015) PHILIPPINE BROADCASTING SERVICES Receives vouchers from Admin. Division, Network Division and other divisions.Logs all transactions. Files all order document. Encodes all types of correspondence, reports, obligation request and contracts. Assists in reconciliation of the obligation request and Statement of Allotment and Balances (SAOB). Updates Cumulative SAOB record. Posting of Check disbursement journal.