Kemmuel Hallig

KEMMUEL D. HALLIG CSR | TSR | VIRTUAL ASSISTANT CONTACT ME AT Queborac Bagumbayan Sur, Naga City, Camarines Sur, Philippines- PERSONAL PROFILE Results-driven customer service representative with a passion for efficiency and a knack for organization. Tech-savvy and adaptable, I thrive in fast-paced environments. Committed to providing top-notch services. Seeking a role to leverage my skills in enhancing team productivity and client satisfaction. - WORK EXPERIENCE SKILLS SUMMARY Outbound and Inbound calls Customer Service Representative 2023 January to Present RelayTask Handling customer inquires, order processing outbound and inbould calls Virtual Assistant Company Name: Expertel Solution Inc./ Auto and Home Insurance Time Management August 2022| November 2022 Handling campaigns for BPOs as a Business Development Manager. Cold Calling Customer Service Representative Company Name: EXIGENT/Medicare Insurance - Naga City, PH Social Media Management Customer Support/Service Lead Generation Technical Support Following scripts to maintain quality customer experience. Working with colleagues, team leaders and Managers to continue improving call handling. Identifying Quality customers before transferring. Meeting and maintaining scores/target. Outbound campaign (USA based). Customer Service Representative Company Name: Quantrics Enterprises, Inc. -Naga City, PH August 2021 – February 2022 Company Name: Quantrics| 2018 - 2020 Assisting customers if they have issues pertaining to Bell’s services Educating customers about Bell and the Quality of service it provides Upselling Internet service, TV service and phone services to the customers. Accepting inbound calls with empathy, positive approach using funnel questions to provide the best resolution. EDUCATION HISTORY University of Nueva Caceres Bachelor of Business Management, 2018 President, Business Administration Organization Vice President, Marketing Club