Kemilie Lindo

Kemilie Lindo Kingston, Jamaica +1 --PROFILE Highly skilled customer service representative with 6+ years of experience in the field. Proficient in resolving customer issues, providing exceptional service, and building positive relationships with clients. Possesses excellent communication and problem-solving skills, and able to work efficiently in a fast-paced environment. A team player who is always willing to go above and beyond to ensure customer satisfaction. EMPLOYMENT HISTORY Nov 2015 - Aug 2016 Customer Service Agent, Mona Technology Park • • • • Sep 2016 - Aug 2022 Interact with 50-100 customers daily about their orders. Provide information about the products and services offered. Updating account information. Recording both positive and negative feedbacks given by customers. Customer Service Support, Sutherland Global Services • • • St. Catherine Responding to customer inquiries about products and services offered. Assisting with subscriptions or memberships maintenance. Educating and providing customers with adequate information to troubleshoot devices or products. Sending out emails relating to the assistance provided. Helping both new and tenured colleagues assisting the customers and de-escalating contacts. • • Sep 2022 – Mar 2023 Kingston Customer Relationship Management Specialist, KIC Ventures • • • • • • • • Kingston Analyzing data to inform business development and campaigns. Maintaining and improving data management process and accuracy. Maintaining and growing positive customer relationships. Working with IT to manage CRM system and data warehousing. Driving CRM initiatives and overseeing execution of campaigns. Doing outreach to acquire new leads and nurturing. Organizing webinars. Recruiting and training new hires. EDUCATION Jan 2018— Dec 2021 University of the West Indies, Mona • Bachelor of Science in Management Studies • Excellent communication skills both verbal and written. • Strong problem-solving skills • Ability to work under pressure and multitask. • Active listening skills • Strong organizational skills and attention to detail • Proficient in customer relationship management (CRM) software • Time management SKILLS REFERENCES Available upon request. Kingston