Kemi Theophilus

KEMI THEOPHILUS Nigeria | Email:- Professional Summary Customer Support Specialist with a strong background in administrative support and client services. Experienced in handling inquiries, resolving customer concerns, and maintaining accurate documentation. Skilled in communication, problem-solving, and process improvement. Proven ability to support teams, enhance customer satisfaction, and adapt quickly to new tools and systems. Core Competencies - Customer Support (Email, Chat, Phone) - Complaint Handling & Conflict Resolution - CRM & Ticketing Systems (Zendesk, Freshdesk, HubSpot, Gorgias) - Administrative Support & Documentation - Process Improvement & Reporting - Time Management & Multitasking - Strong Written & Verbal Communication - Team Collaboration & Cross-functional Support Professional Experience GoCaboo – Ride & Delivery Customer Support & Operations Intern | Feb 2024 – Present Assisted in resolving customer inquiries and delivery-related issues through chat and phone. - Supported drivers and riders with guidance to ensure smooth operations. - Maintained accurate records of support interactions, improving issue resolution time. Danny’s Company Administrative Support | Nov 2019 – Apr 2022 - Handled customer correspondence and ensured timely responses to inquiries. - Provided support for scheduling, reporting, and documentation. - Collaborated with management to streamline workflows, improving efficiency. Industrial Training Fund (ITF), Nigeria Intern – Administrative & Customer Service Support | Oct 2018 – Oct 2019 - Supported administrative and customer-facing functions within the organization. - Maintained accurate data and records to support reporting requirements. - Assisted teams with communication and operational support tasks. Education BSc in Business Management- Key Strengths - Strong adaptability to new systems and tools. - Ability to manage multiple tasks while maintaining high attention to detail. - Customer-first mindset with a focus on satisfaction and retention. - Reliable team player with excellent organizational skills