Kemeisha Nelson

KEMEISHA NELSON SALES AND CUSTOMER SERVICE SPECIALIST PROFILE Customer service and sales specialist with over 5 years’ experience in the BPO industry across sales and customer experience accounts. My goal is to create an exceptional experience with customers by utilizing professional engagement and negotiation skills that increase conversion and retention rates while exceeding company goals. Trained in the use of billing applications CRM, Convoso and Telegence. SKILLS EXPERIENCE Competent in use of Microsoft Word/Excel Great Health Works- Inbound Sales Representative(freelance) Sales negotiation Time Management Communication Strategic thinking April 2022-present Successful call conversion to achieve sales of the Omega XL product. Document call details on customer accounts and inform customers of existing promotions to open upsell opportunities. Enhance productivity by utilizing call scripts and maintaining control of call direction. Centerfield-Sales Representative/Customer Service Agent July 2020-March 2022 EDUCATION the Caribbean Received inbound calls with sales and billing inquiries from customers. Achieved consistent sales of cellular, internet and television packages. Acted as temporary Floor Lead. - BSc Business Administration IBEX Global-Sales Representative/Customer Service Agent May 2018-March 2020 International University of Green Island High- High School Diploma Achieved sales of cellular, internet and television packages. Kept consistent with call time management and call quality by adhering to company scripts and policies. Updated customer accounts with payment information and applied credit extensions.