Kelyn Suacillo

KELYN SUACILLO Vi r t ual A s s i s t ant Profile I have over 2 years of experience working virtually as Loan Officer Assistant and Regional Manager and two years of Customer Representative. I am skilled at problem-solving, communication, attention to detail and interpersonal skills. I excel at multitasking and have extensive knowledge of loan funding documentation, including preparing closing documents, verifying financial details, and coordinating with loan officers and underwriters to secure approvals. Contact Work Experience February 2 0 2 0 - – Oct 2 0 2 1 iQor Company Customer Service and Sales Representative Managing the communication queue answering queries over the - phone and offering solutions. Henso drive, Lower Cabatangan, Zamboanga City, 7000, Philippines Providing administrative support such as changing customer information, taking orders and collecting client feedback. Establishing relationships with potential and existing customers. Escalating issues to relevant teams when necessary. Jan2022 Expertise Nov22 Market Research Interviewer Managing Outbound calls. Mortgage Loans Conducting Health, Political and Product Surveys Administrative Assistant Recording data accurately and consistently. Customer Rep Office Database Management Communication Appointment Setting Research Lead Generating February 2 0 2 3 October 2023 Education Western Mindanao State University BS- Mass Communications Language Filipino English Dynata Global Premier Fitness Service Virtual Assistant / Regional Manager Administrative support to our clients in a remote setting. Preparing Proposal, Scheduling of Appointments with clients. Managing Inbound and Outbound calls, Establishing Relationships with potential and existing clients. Preparing and Emailing Daily reports, Updating virtual files, Build ongoing task list, Oversee administrative tasks. November 2023 Present Nexa Mortgage Virtual Assistant / Funding Specialist Coordinating with clients, financial institutions, and internal teams to gather necessary documentation, verify information, and navigate funding requirements. Processing loan payments, maintaining accurate borrower records, Ordering of wire in banks. Ensures wires are sent on or before the borrower's signing date. Certificate L e ad G e n e r at i n g , Co l d Cal l i n g an d Employee of the month References Franchesca Esquillo Chelsey Yap Loan Officer Assitant Phone :- Email :- Premier Fitness Manager Phone :- Email -