Kelvin Udufo

As a Backend Engineer/Support Specialist and i also work as a Recruitment Consultant part-time, I leverage my skills in customer relationship management (CRM), problem-solving, and attention to detail to deliver exceptional service and support. With over 5 years of experience in the technical support field, I have a proven track record of resolving technical issues efficiently, increasing first-call resolution rates by 20%, and improving operational efficiency by 30%. Additionally, I’m a Software Engineer who is committed to solving complex problems through code and building reliable, scalable systems. With a strong interest in AI, APIs, and system design, I focus on backend development that supports meaningful, real-world applications.

Recently, I’ve been working on projects like an Airbnb Clone and other full-stack apps that demonstrate my skills in Python, Flask, SQL, and Docker. My GitHub showcases my growth as a developer: github.com/kelvyn2012.

I’m open to backend engineering internships, freelance opportunities, or collaborative tech projects. I’m particularly passionate about learning in public, improving accessibility in tech, and contributing to open-source communities.

✔ Customer Support & Help Desk (Phone, Email, Chat, CRM)

✔ Technical Support & Troubleshooting (System Diagnosis, Issue Resolution)

✔ Virtual Assistance & Administrative Support (Data Entry, Scheduling, Documentation)

✔ CRM Management (Salesforce, Zendesk, HubSpot)

✔ Bookkeeping & Financial Record-Keeping (QuickBooks, Google Sheets)

✔ Project Coordination & Task Management (Asana, Trello, Monday.com)

✔ Data Analysis & Reporting (Google Sheets, Excel)

✔ Process Documentation & Quality Assurance Checks

I have worked in industries such as telecommunications, healthcare, and outsourced customer service, providing empathetic support, problem-solving, and operational efficiency. My ability to handle customer inquiries, resolve complaints, and assist in process improvements makes me a valuable asset to any team.

I am highly adaptable to remote work, proficient in using various digital tools, and committed to delivering high-quality service with professionalism and integrity.