Kelvin Udufo

I am a Customer Support Specialist, Virtual Assistant, and Technical Support Professional with over 5 years of experience in remote customer service, administrative support, and technical troubleshooting. I specialize in helping businesses improve customer satisfaction, streamline operations, and manage technical and administrative tasks efficiently.

✔ Customer Support & Help Desk (Phone, Email, Chat, CRM)

✔ Technical Support & Troubleshooting (System Diagnosis, Issue Resolution)

✔ Virtual Assistance & Administrative Support (Data Entry, Scheduling, Documentation)

✔ CRM Management (Salesforce, Zendesk, HubSpot)

✔ Bookkeeping & Financial Record-Keeping (QuickBooks, Google Sheets)

✔ Project Coordination & Task Management (Asana, Trello, Monday.com)

✔ Data Analysis & Reporting (Google Sheets, Excel)

✔ Process Documentation & Quality Assurance Checks

I have worked in industries such as telecommunications, healthcare, and outsourced customer service, providing empathetic support, problem-solving, and operational efficiency. My ability to handle customer inquiries, resolve complaints, and assist in process improvements makes me a valuable asset to any team.

I am highly adaptable to remote work, proficient in using various digital tools, and committed to delivering high-quality service with professionalism and integrity.