Kelvin Uchenna

Customer Support & Service Specialist

With years of hands-on experience in customer service, I specialize in providing exceptional customer support through email, live chat, and phone channels. My focus is always on delivering fast, effective, and personalized solutions that improve customer satisfaction and build lasting relationships.

Experience:

Customer Support Excellence: Addressed customer inquiries, resolved complaints, and ensured client satisfaction with quick, clear, and empathetic responses.

Lead Generation & Telemarketing: Successfully managed telemarketing campaigns, generating 20+ leads daily and scheduling appointments, contributing to business growth and customer engagement.

Administrative Support: Efficiently handled email management, data entry, and CRM updates, ensuring accurate records and smooth operational workflows.

Collaboration: Worked closely with team members to streamline processes, improve service delivery, and meet key performance indicators (KPIs) and company goals.

Customer Relationship Management: Built strong, positive relationships with customers, creating a loyal customer base and enhancing customer retention.

Results-Driven: Met and exceeded performance targets such as response time, resolution rate, and customer satisfaction scores.

Skills:

Communication Skills: Skilled in both written and verbal communication, ensuring that customers feel understood and valued.

Customer-Centered Approach: Committed to delivering personalized solutions that meet each customer’s specific needs, ensuring a high level of customer satisfaction.

Multitasking & Time Management: Able to manage multiple tasks simultaneously while maintaining high quality in service delivery.

CRM Systems: Proficient in using CRM software (Salesforce, Zendesk, etc.) to track customer interactions, update records, and improve service efficiency.

Problem Solving: Excellent at identifying issues, troubleshooting problems, and providing clear, actionable solutions to meet customer needs.

Team Collaboration: A collaborative team player who works well with others to improve service processes, reduce response times, and increase overall productivity.

Sales Support: Capable of upselling and cross-selling products and services in a customer-focused way to drive business growth.