Kelvin Uchenna

I’m Kelvin Uchenna, a results-driven Technical Support & Cloud Systems Specialist with proven experience helping global teams optimize systems, automate workflows, and deliver outstanding customer experiences across cloud, CRM, and SaaS environments. I combine a deep understanding of customer service operations, cloud technologies, and automation tools to create efficient, scalable solutions that drive productivity and client satisfaction.

Over the past few years, I’ve supported both B2B and B2C organizations by managing cloud infrastructures, resolving complex technical issues, and implementing automation workflows that save time and reduce errors. I specialize in platforms such as AWS, Google Cloud, and Azure, and I’m skilled in tools like Docker, Terraform, GitHub, and CI/CD pipelines—allowing me to streamline deployments, monitor systems, and ensure reliability across environments.

My technical expertise is complemented by hands-on experience in CRM administration and customer engagement, including tools like HubSpot, Salesforce, Freshdesk, Zendesk, Intercom, Gorgias, and Zoho CRM. I’m passionate about improving customer journeys through intelligent automation, API integrations, and data-driven insights using tools like Zapier, n8n, and Make (Integromat).

At Edlom Consulting, I provided high-impact technical support, resolving hundreds of user requests and maintaining customer satisfaction above 95%. My ability to diagnose, troubleshoot, and communicate technical solutions effectively helps bridge the gap between technology and user needs. Whether managing incident workflows, handling escalations, or deploying cloud-based solutions, I approach each challenge with precision, empathy, and accountability.

As part of my ongoing professional development, I’ve earned certifications in Cloud Computing, Technical Support Fundamentals, Google Cloud Associate Engineer, and AWS Cloud Practitioner, and I’m advancing my knowledge in DevOps Engineering and Cybersecurity Foundations.

I thrive in remote, fast-paced environments where innovation, collaboration, and ownership are valued. My goal is to continue contributing to forward-thinking organizations that leverage technology to create meaningful impact—whether through seamless customer experiences, resilient infrastructure, or intelligent automation.

If you’re looking for a versatile, proactive, and customer-focused professional who can manage cloud operations, improve system efficiency, and deliver top-tier support while continuously innovating—then I’d love to connect.