Kelvin Uchenna

With years of experience in customer service and virtual assistance, I provide fast, personalized, and efficient support via email, live chat, and phone. My expertise lies in enhancing customer satisfaction, resolving issues swiftly, and building long-term client relationships.

✅ Customer Support Excellence

• Handled customer inquiries, complaints, and technical issues with empathy and efficiency.
• Maintained high response times and customer satisfaction (CSAT) scores.

✅ Lead Generation & Telemarketing

• Generated 20+ leads daily, scheduled appointments, and improved conversion rates.
• Used persuasive communication to boost customer engagement and sales growth.

✅ Virtual Assistance & Administrative Support

• Managed emails, data entry, and CRM updates, ensuring accuracy and organization.
• Assisted in workflow automation, enhancing efficiency and productivity.

✅ Customer Relationship Management (CRM)

• Built and nurtured customer relationships, leading to higher retention rates.
• Proficient in Salesforce, HubSpot, and Zendesk for tracking customer interactions.

✅ Results-Driven & Process Improvement

• Worked collaboratively to streamline workflows, optimize service delivery, and exceed KPIs.
• Contributed to faster resolution rates and improved customer experience (CX).

✔ Customer Support & Conflict Resolution – Strong ability to handle inquiries professionally, ensuring a positive brand experience.

✔ Communication & Active Listening – Skilled in clear, concise, and empathetic communication.

✔ Multitasking & Time Management – Able to juggle multiple tasks while maintaining high-quality service.

✔ CRM & Automation Tools – Proficient in Salesforce, Zendesk, HubSpot, Zapier, and Power Automate.

✔ Problem Solving & Critical Thinking – Quickly identifies pain points and provides effective solutions.

✔ Team Collaboration – Works well with teams to enhance workflows and productivity.

✔ Sales Support & Upselling – Experienced in upselling and cross-selling to drive business growth.

I am customer-obsessed, results-driven, and committed to delivering top-tier virtual assistance and customer support services. Whether managing customer inquiries, CRM workflows, or sales support, I bring a proactive approach to ensure seamless operations.

🔹 Looking for a dedicated Customer Support & Virtual Assistant professional? Let’s connect!