Kelvin Uchenna

I help businesses troubleshoot technical issues, support their customers professionally, and keep systems running smoothly across cloud platforms, SaaS tools, automations, and CRM environments.

With hands-on experience in multi-channel customer support, cloud services (AWS), workflow automation, CRM management, and technical troubleshooting, I deliver fast, dependable, and structured support that improves team efficiency and user satisfaction.

What I Do Best

✔ Multi-channel technical support — Email, Live Chat, Phone & Ticketing

✔ Troubleshooting SaaS products, APIs, login errors, integrations & permissions

✔ AWS cloud support — EC2, S3, IAM, VPC, Route 53, CloudWatch

✔ Automation setup — Zapier, n8n, Make (Integromat), Power Automate

✔ CRM support — HubSpot, Salesforce, Zoho, Pipedrive

✔ DNS, networking & system configuration troubleshooting

✔ Technical documentation — SOPs, user guides, knowledge base articles

✔ Onboarding, customer training & general IT helpdesk support

✔ Process optimization and workflow improvement for support teams

Technical Skills

Technical Support & Systems:

• Troubleshooting hardware/software/network issues

• SaaS support, API debugging, incident handling

• Ticketing systems: Zendesk, Freshdesk, Intercom, Jira, ServiceNow

Cloud Support (AWS):

• EC2, S3, IAM, VPC, Route 53, CloudWatch

• Basic automation (Lambda triggers)

• Understanding of cloud security & IAM best practices

Automation & Integration:

• Zapier, Make (Integromat), n8n, Power Automate

• Workflow mapping & error-proofing

• API-based automation & triggers

Networking & IT Essentials:

• TCP/IP, DNS, DHCP, VPNs

• Active Directory / Azure AD user access

• Basic Linux commands & GitHub workflow

Documentation:

• SOP creation

• Knowledge base articles

• Troubleshooting playbooks

Why Clients Hire Me

Because I bring:

✔ Speed + accuracy in solving technical issues

✔ Clear communication and customer empathy

✔ Strong cloud, SaaS, and automation knowledge

✔ A proactive mindset — “fix it, document it, prevent it”

✔ Reliability, consistency, and ownership

My goal is simple:

Keep your customers happy, your systems stable, and your workflows running smoothly.

Let’s work together.