Kelvin Osoro

CURRICULUM VITAE Name: Kelvin Osoro | Tel- | Email.- PERSONAL PROFILE A highly dedicated and motivated customer service professional with a passion for delivering exceptional experiences to customers. With over 4 years’ diverse experience in customer service field, I have developed a deep understanding of customer needs and the ability to handle various situations with tact and professionalism. My strong communication skills, empathetic nature, and problem solving abilities enable me to address customer concerns effectively and ensure their satisfaction. I thrive in fast-paced environments; remains calm under pressure and consistently exceed performance goals. I aim to secure a position where I can engage my prowess in translating business initiatives and marketing strategies into bottom-line results in sales, revenue, and client growth. EDUCATION 2023 Diploma in Business Information Technology, School of Communication and Computer Studies St. Paul’s University 2015 Kenya Certificate of Secondary Education St. Mary’s Junior Seminary – Kwale 2010 Kenya Certificate of Primary Education All Saints Academy – Kitale SKILLS  Communication Skills: Communicates very well both orally and in writing. I possess good presentation skillsand people handling techniques.  Organization and Planning: A highly organized individual who handles all tasks in a methodical and timelymanner. Very good at planning, reviewing, strategizing, and running operations.  Leadership Skills: Proven ability to lead and manage the operations team to deliver a culture that supports and contributes to the strategic objectives of the organization and meet approved service standards.  Interpersonal and Teamwork: Relates and works very well with people from different cultures and backgrounds. Possesses excellent teamwork skills, which have enabled me to establish and maintain effectiveworking relations.  Priorities and Decision Making: A successful track record in setting priorities; keen analytic, organization,and problem-solving skills which support and enable sound decision making.  Relationship Management: I have a track record of developing new contacts and relationships by maintainingexisting clientele with the provision of personalized service and fast response and facilitating effective relationships for external and internal customers.  Customer Service Skills: I have brilliant customer service skills and can relate courteously and efficiently with clients by providing quality service to guests through listening to feedback and striving to give the best toachieve customer satisfaction  Computer Skills: Proficient in MS Office Applications, Email, and the Internet. WORK EXPERIENCE February 2023 – June 2024 WILKA GENERAL MERCHANTS LIMITED Position – Office Administrator Responsibilities  Managing all the incoming and outgoing merchandise of the company.  Supervising loading and unloading of items from trucks  Preparing outgoing shipment as per the schedule.  Organizing items in the routine place according to the warehouse terms.  Inspecting the stocks and reporting about the damaged products.  Maintaining inventory stocks as well as shipment records.  Managing cleanliness and tidiness of the warehouse on a day to day basis.  Following all the warehouse safety procedures and guidelines. October 2018 – January 2023 DONA COMMUNICATION SERVICE Position – Customer service assistant Responsibilities  Responding to customer inquiries: Promptly and professionally respond to customer inquiries through various communication channels, such as phone calls, emails and providing accurate and helpful information to address customer questions or concerns.  Providing exceptional customer service: Strived to deliver a positive and personalized customer experience by treat customers with courtesy, empathy, and patience while maintaining a professional and friendly demeanor.  Maintaining customer records: Updating and maintaining customer records and databases with relevant information, such as contact details.  Handling feedback and complaints: Collecting and document customer feedback, suggestions, and complaints and listening to customer concerns, address their feedback appropriately, and take necessary actions to improve customer satisfaction and overall service quality. July 2017 – September 2017 SAFARICOM BLAZE Position – Promoter  Marketing and promotion: Creating awareness and generating interest in the Blaze Network by developing marketing strategies and promotional campaigns to reach the target audience (youth) through various channels such as social media and direct marketing.  Audience and customer engagement: Engaging and building relationships with the target audience (youth) through social media interactions, visiting universities and colleges.  Sales and ticketing: Responsible for selling tickets for the Blaze event. OTHER QUALIFICATIONS AND AWARDS 2024 – ALX Africa Qualification: Virtual Assistant Course May 2022 – Google Digital Skills for Africa Qualification: Fundamentals of Digital Marketing Jan – April 2022 – Budget Driving School Qualification: Driving License REFEREES 1. David Atiti Director Dona Communication Services Tel-. Sharon Wangoi Progressive Community Empowerment Programme Tel-