Kelvin Ombachi Nyabuti

KELVIN OMBACHI NYABUTI Cell Phone: - - Email:- PROFILE I am a highly motivated and results-driven Bachelor of Business and IT graduate with a strong foundation in Information Technology, customer support, and social media management. Possessing excellent technical and communication skills, I am adept at troubleshooting IT issues, providing exceptional customer service, and creating engaging content for digital platforms. With a passion for continuous learning and improving processes, I strive to deliver high-quality solutions and contribute effectively to team goals. I am Ready to leverage my academic background and hands-on experience to make a positive impact in any fast-paced and dynamic environment. PERSONAL INFORMATION: Nationality Gender Languages : Kenyan :Male : English, Kiswahili (spoken and written) CAREER OBJECTIVE Seeking a career position which will offer challenging working experience that will sharpen, enhance, nurture and utilize my skills, knowledge and capabilities so that I can contribute positively to the vision and mission besides promoting my growth in career. EDUCATION BACKGROUND 2021 – 2025: Bachelor Of Business And Information Technology at St Pauls University 2021: Certificate in I.C.T Bartek Institute 2017 – 2020: Kenya Certificate of Secondary Education (KCSE) at Arnesen’s Boys High School 2008 – 2016: Kenya Certificate of Primary Education (KCPE) at Kings Hope Academy SKILLS ❖ ❖ ❖ ❖ ❖ ❖ Software development & programming Database management & SQL IT support & troubleshooting Business process analysis & optimization Network administration & security Project management & collaboration tools ❖ ❖ ❖ ❖ ❖ System installation and configuration Social media management & content creation Teaching and curriculum development Client communication & technical support Time management and multitasking WORK EXPERIENCE ICT TUTOR Breeway Technical College, Limuru January, 2025– Present ❖ ❖ ❖ ❖ ❖ Instruct students in a variety of ICT topics, including computer hardware, software applications, networking, programming, and digital literacy, helping them develop essential technical skills. Assist students with troubleshooting technical problems, guiding them through various software, hardware, and network-related issues. Provide personalized support and feedback to students, enhancing their understanding of core ICT concepts and fostering independent learning. Prepare students for examinations and assessments, using both formative and summative evaluation techniques to track progress. Organize and facilitate ICT-related projects, competitions, and extra-curricular activities to further enhance students’ practical knowledge and technical competencies. IT SUPPORT TECHNICIAN Breeway Technical College, Limuru November, 2024 – March, 2025 ❖ Provided technical support for students, faculty, and staff, troubleshooting hardware and software issues on a variety of devices (desktops, laptops, printers, etc.). ❖ Assisted in setting up and maintaining classroom technology, including interactive whiteboards, projectors, and audiovisual systems. ❖ Managed and monitored the college’s network systems, ensuring smooth operation and quick resolution of network issues. ❖ Responded promptly to helpdesk tickets, ensuring timely resolution of technical issues with a focus on excellent customer service. ❖ Conducted regular preventative maintenance on computer systems and network equipment to minimize downtime and improve performance. ❖ Provided training to staff and students on the use of software, hardware, and general IT best practices. ❖ Collaborated with the IT team to implement new software tools, enhancing security protocols, and improved overall IT infrastructure. ❖ Documented IT-related procedures and maintained accurate records of system configurations, repairs, and inventory. Customer Support and Social Media Manager: TechPoint Elecronics, Limuru January, 2022- December, 2024 Managed social media accounts (Facebook, Instagram, Twitter) and created engaging content which increased online presence. ❖ Tracked social media metrics as well as provided insights to improve engagement and brand visibility. ❖ Addressed and resolved issues on social media, maintaining a consistent brand voice. ❖ Trained staff on customer support best practices which improved response time. ❖ Key Achievements: ✓ ✓ ✓ Increased social media engagement by 120% in 2 months. Improved customer support response time by 60%. Led successful social media campaigns that boosted event attendance by 50%. REFEREES 1. Vincent Maina Tel:-. Thomas Ombachi Tel:-. Ruth Sian Tel:-