Kelvin Njoroge

KELVIN NJOROGE MUTHONI Phone: +254 - | Email:- MECHANICAL AND MANUFACTURING ENGINEERING ~ VIRTUAL ASSISTANT Orchestrating Technology Change Management and Strategies to Fuel Breakthrough Results A skilled and result oriented engineer well trained in maintenance of structure, equipment, systems, and processes. Highly organized Virtual Assistant with over 4 years’ experience providing business support to busy senior executives, independent consultants, small businesses and busy entrepreneurs. Ability to diagnose system problems and recommends cost effective and time saving solutions. Well versed in equipment troubleshooting and repair with focus on quality and efficiency. Strong understanding of energy systems, equipment controls and sustainable practices or optimal goal attainment. Aggressive in identifying and resolving inefficient operational process. My goal is to become a valuable mutual asset by providing efficient engineering expertise that will contribute to organizational success. CORE COMPETENCIES Structural Investigations | Preventative Maintenance | Problem Resolution | Petroleum Operations | Fault Location | Quality Assurance | Safety Regulation | Project Management | Performance management | Cost Reduction | Identifying Variances | Strategic Analysis | Root Cause Analysis | Process Validation & Improvement | Regulatory Compliance | Health Equipment TECHNICAL SKILLLS MailChimp and Constant Contact for Email Campaigns | Zoho | HubSpot | Data Management | Digital Marketing | Snov.io, | LinkedIn sales navigator CrunchBase | ZoomInfo | | Apollo.io | Hunter.io | Email Contact Research and Verification | Hootsuite, | Sprinklr, | Sprout Social | PitchBook | Owler for Web Scraping and Research SELECTED MAJOR ACHIEVEMENTS ✓ ✓ ✓ ✓ ✓ ✓ Led the marketing team that grew the monthly company sales from 10 to 40 within 4 months. Grew the social media following on Facebook and Instagram by 300% which resulted in more brand awareness and increased the leads generated via the platforms by 150%. Provided seamless support to the sales reps that doubled their closing ratios by promptly supply vital information to them. Accelerated AI development by undertaking quality QA tasks on large volumes of data. Increased lead generation and outreach by 400% which proportional amplified the deals closed and revenue growth. Developed the marketing SOP (Standard Operation Procedure) which streamlined the entire marketing operation and saved much-needed time. As a result, more attention was channeled to the marketing efforts which further increased revenue growth. EDUCATION & CREDENTIALS Bachelor of Science Degree in Mechanical and Manufacturing Engineering | Multimedia University of Kenya | 2016 - 2021. ✓ Kenya Certificate of Secondary Education (K.C.S.E) | Harvard High School - Eldoret | 2012 – 2015. ✓ CAREER HIGHLIGHTS Virtual Assistant | Powersmith Solar - Renewable energy firm based in California | March 2022 to Date Key Contributions & Results: • Lead Generation ✓ created lists of contacts that were used for outreach. Some of the tools I used include ZoomInfo, LinkedIn Sales Navigator, and CrunchBase. • Email and SMS Marketing ✓ Created campaigns, automated the outreach process, and analyzed customer interactions to provide value and eventually convert the target audience to customers. • Referral Marketing ✓ Generated warm leads for the business using referral applications like GTR and Revetize. • Sales Team Support ✓ As an administrative support agent for the sales team, I provided login information to various partner platforms, provided individual weekly reports, scheduled meetings, and training, and managed the company’s CRM. • Social Media Management ✓ Handled the all-important social media tasks such as content creation, timely scheduling of posts, responding to messages, and measuring the performance of the social media accounts. • Commission Processing ✓ Computed the commission payment for the sales team based on the provided formulas and also maintained commission reports and financial information for the team. Virtual Assistant | Infraclear - Data company based in Washington, US | February 2021 - November 2022 Key Contributions & Results: • Quality Assurance ✓ We helped train the company’s AI by auto-correcting the output which progressively improved its data processing quality. • Classification ✓ Accurate data classification based on the instruction provided. I handled large volumes of data and met strict deadlines. • Transcription and Translation ✓ Transcripted and translated large volumes of data to optimally train the AI. Video Creation | Good Content Media | January 2021 - September 2021 Key Contributions & Results: • Lead Generation & Outreach ✓ Encompassed YouTube lead generation, data management, and email outreach. ✓ Worked with individuals in the real estate, consulting, business coaching, and art industry whose tasks majorly included social media management, contact list building, lead generation, web research, graphic design, and outreach (email and SMS). Customer Support | Stepwise Daproim Africa | December 2020 Key Contributions & Results: • Built trust and rapport with clients, understood their business and their needs, and was available to the clients at all times. • Proactively kept customers informed of updates that affected them, the status of issues raised and next steps. • Managed client relationships to build a reputation for excellent service and generated repeat business. • Identified and developed problem solving methodologies to resolve customer issues. • • Documented all customer interaction information according to standard operating procedures. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Customer Service Support | Stepwise Daproim Africa | January - December 2019 Key Contributions & Results: • Identified and developed programs that fostered fair, respectful, and consistent approach to employee relations. • Developed creative ways to keep employees motivated and encouraged teams to work to achieve their set Key Performance Indicators (KPIs). • Identified and recommended new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience. • Designed interventions, including surveys to capture employee issues and welfare status for action planning. • Recommended best practices to meet agreed service level and improve customer satisfaction. Verification officer | County Magistrate Civil Registrar | July – August 2019 Key Contributions & Results: • Chairman in my group of 10 clerks. • Assisted in data entry for Birth Certificate Digitalization process. • Documented any variations that are observed during the verification process for appropriate corrective actions. • Maintained all the appropriate and accurate records that showed a trail of all documents the for traceability. Tasker | Remotask Company | 2018 - April 2020 Key Contributions & Results: • Classified the items in the task as per the instructions. • Completed and submitted the given task within the stipulated timeline. • Conducted image annotations, video annotations and peech transcription. • Conducting image tagging copy writing and survey. • Verified entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data. OTHER ROLES HELD • Presiding Officer (PO), IEBC, March 2021. REFERENCES Dr. Adika Dean, Faculty of Engineering Technology, Multimedia University of Kenya Tel: +254 - Carlos Mendez CEO, Optimate Inc USA Tel: - Hellen Human Research Manager, iWorker LLC Tel: -