Kelvin Muthoni

Kelvin Muthoni

$4/hr
Experienced Customer Service Representative
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Nairobi, Nairobi, Kenya
Experience:
5 years
About

Hello! I’m Kelvin Muthoni, a passionate customer service professional with over two years of experience in dynamic, high-volume environments. My background includes working with reputable brands like Grubhub and Vacasa, where I specialize in providing exceptional support and handling diverse customer inquiries. My goal has always been to deliver solutions that leave customers satisfied and valued, achieving consistently high CSAT scores along the way.

In my career, I’ve built a strong foundation in managing customer interactions across channels, including live chat, phone, and email. I’m skilled in using tools like Zendesk to ensure tickets are handled efficiently and customers receive timely assistance. My approach centers on empathy, active listening, and clear communication, enabling me to understand customer needs and resolve issues swiftly, even in challenging situations.

Currently, I am transitioning from the BPO industry to remote work, seeking roles that allow me to bring my customer-first mentality to new and diverse clients. I always seek opportunities to apply my technical expertise and problem-solving skills to help companies build strong, loyal customer relationships. I’m also committed to continuous learning, recently expanding my knowledge in areas like e-commerce and data annotation, which complement my customer service expertise and enhance my ability to address customer needs effectively.

Outside of work, I have a few creative passions, including singing karaoke and exploring AI-driven content creation tools. I believe staying current with technology and trends is essential, so I keep up with the latest developments in customer service tools and remote work solutions. My goal is to continue adapting and growing, helping innovative companies deliver the best experiences to their customers in remote setups.

If you’re looking for a dedicated and experienced customer service professional who combines technical know-how with a genuine desire to make customers feel supported and valued, I’d love to connect. I’m excited to bring my skills and commitment to excellence to a new team through Hubstaff, contributing to the success and growth of forward-thinking companies.

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