Kelvin Mangaliman

I am a dedicated and results-driven professional with a strong background in customer service, payments processing, and virtual assistance. Over the years, I have developed a wide range of skills that allow me to deliver exceptional support and consistently exceed expectations.

I began my career in Customer Service, where I specialized in handling both live chats and email support. I quickly became known for my ability to manage multiple conversations simultaneously without compromising quality. Multi-tasking became second nature to me, and I consistently maintained high QA scores month after month. My ability to communicate clearly, empathize with customers, and resolve issues efficiently has always been one of my strongest assets.

As I grew professionally, I transitioned into the role of a Payments Processing Analyst. In this position, I handled customer transactions with accuracy and care. I became proficient in encoding financial data into various databases and spreadsheets, ensuring every detail was correct. I also performed reconciliation tasks to ensure records matched and discrepancies were addressed promptly. Over time, I’ve mastered a variety of tools and platforms necessary for this kind of work. I pride myself on being a quick learner who adapts easily to new systems and workflows, especially when there are updates or changes in the process.

In addition to my office-based experience, I have also worked remotely as a Virtual Assistant managing an online store. In this role, I was part of the customer service team, responding to inquiries through chat and email. I assisted customers with their concerns, helped track their packages, and ensured they had a seamless shopping experience. Working remotely taught me the importance of self-discipline, time management, and effective communication with both clients and customers.

I believe in hard work, honesty, and continuous improvement. I strive to bring value to every team I join, and I am always eager to learn new things that can help me grow professionally. What sets me apart is my commitment to building long-term, successful relationships with my clients. I don’t just complete tasks, I aim to contribute meaningfully to every project and help it succeed.

If you’re looking for someone who is reliable, detail-oriented, and passionate about providing excellent support, I’d love the opportunity to work with you.