Kelvin Adriano

Kelvin Mallorca Adriano, RN Pantubig, San Rafael, Bulacan Contact No.:- /- Email address:-27 years old November 02, 1989 OBJECTIVE: To secure a job position that will develop my skills and learn various tasks for further professional growth. Company:Rayna Tours and Travels Position:Sales Executive Period:August 2016 – February 2017 Roles / Responsibilities: Offer products like local and international visas, local and international tours, air tickets to different countries. Other contributions: Check quotations as per clients’ requests Book flights and tours Receive payments through cash or credit / debit cards Deposit payments to the company’s bank daily Company:Wells Fargo Enterprise Global Services Position:Electronic Communications Analyst Period:July 2015 – March 2016 Roles / Responsibilities: Review and read emails of brokers to ensure quality on how they communicate with clients and representatives from other companies. Other contributions: Assisted other team member to finish their queues. Helped the new hires to adjust and provide mentoring assistance. Done extra task the leader will assign. Created trackers to monitor the team’s OT per month. Company:Manulife Data Services, Inc. Position:Business Process Associate Period:October 2012 – June 2015 Roles / Responsibilities: Handle daily request and work assigned queue for licensing and compensation team Process broker/client’s request on updating their license & appointment, personal information and other account information Do quality checking on certain work types Handle OIC task for the team on a weekly basis for the past Attend query mails and provided action promptly on rush request and other important matters Attend calibration session to address processing issues Cross trained to various work types, to assist other sub-teams Other contributions: Involved in process improvement project, called The Big Idea Project Helped the new hires to adjust and provide mentoring assistance Done extra task the leader will assign Created trackers to monitor the team’s OT per month Chairman and minutes taker during monthly meeting and calibration session with the team and Business unit counterpart Company:Coffee Bean & Tea Leaf Position:Barista Period:April 2012 – October 2012 Company:Watsons Philippines Inc. Position:Pharmacist Assistant Period:May 2011 – November 2011 Winner. “My Nigo, My Igo". Big idea project for new business functional level. 2015. Best Associate for Licensing & Compensation team: starting 2nd quarter of 2014 – current. Basic Life Support (Red Cross) TertiaryOur Lady of FatimaUniversity Novaliches, Quezon City, Philippines Bachelor of Science in Nursing Inclusive year:- Board Passer December 2010 NLEX SecondaryGospel Light Christian Academy Matahimik Street, Diliman, Quezon City, Philippines Inclusive year:- Strong communication skills Can work well with minimum to no supervision Remains calm and professional throughout critical incidents Demonstrates problem solving skills Patient and attentive to details Basic Knowledge on Worksheet Applications and other Microsoft XP office Application such as Word and Excel Proven record of reliability and accountability Relate well with people from a variety of cultures Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information Flexible to rotating work queue Ability to multi task