Kelvin

FULL NAME: KELVIN NYAHE PHONE NUMBER: (- EMAIL : -ADDRESS: - Nairobi, Kenya SUMMARY Hardworking and self-driven service man with proven relationship-building and time management skills in fast-paced service environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I'm also self-motivated and dependable customer service skills offering a two year in restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. SKILL Team Player Food Inspection Point of Sale (POS) System Operations High Energy and Stamina Customer Service and Rapport Verbal and Written Communication Menu Recommendations Food Safety Standards Menu Memorization and Presentation Bathroom Servicing Conflict and Complaint Resolution EXPERIENCE RESAURANT WAITER 02/2022- 01/2023 RUIRU RAINBOW RESORT Nairobi, Kenya Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction. Collected tickets and followed proper cash-handling procedures. RADIO PRESENTER 03/2017- 12/2020 TRANSWORLD RADIO Nairobi, Kenya Announced station breaks, commercials and public service information Proofed news stories to catch and edit errors prior to on-air reading. Collaborated with producers and assistants to select and implement program content. EDUCATION MULTIMEDIA UNIVERSITY OF KENYA NAIROBI, - BACHELOR OF ARTS: DIGITAL COMMUNICATION AND MEDIA MARANATHA HIGH SCHOOL NYANDARWA, KENYA- HIGH SCHOOL DIPLOMA LANGUAGE ENGLISH: 1ST Language SWAHILI: C2