KELSEY NICHOLS
1015 Flemington St, Pittsburgh PA
Phone: -
Email:-Portfolio: designowl.co/portfolio
REQUISITE SKILLS
Familiarity with Windows XP to 10
Microsoft Office and Access 2013 proficiency
Google Chrome, Firefox, and Internet Explorer
Knowledge of Microsoft DOS & Linux Systems
HTML/CSS, JQuery, Javascript, PHP, MySQL knowledge
Bootstrap 4
Search Engine Optimization and Marketing
Social media marketing proficiency
Hardware and software troubleshooting across operating systems and devices
Business management skills performed in personal web development business
French Language proficiency
Skilled in customer service and de-escalation of irritated customers
Skilled in sales and promotion of products
CERTIFICATIONS AND QUALIFICATIONS
CPR at the Health Care Provider level (Heart and Stroke Foundation of Canada, 2012)
CPR Level C- EMT, First Responder (Priority Safety, 2012)
First Aid (Priority Safety, 2012)
WHMIS (Priority Safety, 2012)
Gentle Persuasive Approach in Dementia Care (Advanced Gerontological Education)
Smart Serve (Online, 2014) Certificate Number: e-
EDUCATION
Community College of Allegheny County
Associates of Science in Software Development expected
2019-Present
Lockerby Composite School
High School Diploma awarded in June of 2012
Completed Science and Technology Education Program major
2012
Sault College of Applied Arts and Technology
2012 - 2015
Completed two years of four of the Collaborative Baccalaureate of Nursing Partnership with
Laurentian University
Web Development Essentials Certificate
WORK EXPERIENCE
Self Employment (Design Owl) August 2018 – Present
Skills as listed below
Self Employment (Amethyst Creations) August 2015 – 2018
Front end responsive web design using latest technologies (HTML5, CSS3, PHP,
Bootstrap, Javascript, Wordpress, Shopify, Woocommerce)
Limited backend development to standard (MySQL, PHP)
Ghostwriting services for fiction, front facing copy, academic, and non-fiction works.
Search Engine Optimization (Google Adwords experience)
Editing work as needed
Alpine Access, Customer Care Professional and Coach for Rogers Cable Repair
Work at Home
Jan 2015 –August
Answered and logged routine service calls as appropriate
Understood the correct functionality and tier one level troubleshooting of various cable
box models
Performed basic troubleshooting of cable boxes and home theatre systems
Interfaced with customers professionally
Logged customer interactions quickly and efficiently
Made sales relevant to customer packages
Performed low level managerial and employee support duties
Understood the functionality and tier one level troubleshooting of “AnyPlace TV”
application
Sutherland Global Services, Technical Support Consultant
Sault Ste Marie, ON
Oct. 2014 – Jan. 2015
Answered routine service calls and logged as appropriate
Understood various computer programs and their correct uses
Understood trouble tickets up to tier 2 levels of support
Understood warranties and fees according to how they pertain to customers
Basic knowledge of billing and service upgrade systems
Interfaced with customers in a professional manner
Basic troubleshooting of various computer and home theatre systems
Agero, Sault Ste. Marie ON: May 5 2014- October 9, 2014
Answered routine service calls and logs them as appropriate on the computer system.
Explained all benefits, services and claims/reimbursement procedures.
Understood the various computer screens and how to utilize them effectively.
Interfaced with customers, clients and vendors, and escalates areas of concern to the
appropriated supervisory staff.
Attended assigned training sessions for further improvement in client and customer
satisfaction, client information and job performance.
Adhered to all company and specific Contact Center policies and procedures.
Completes any work as assigned by Management.
Utilized appropriate computer software to complete assigned tasks.
VOLUNTEER, COMMUNITY, & OTHER
Espanola Hospital Auxiliary; handing out raffle tickets (November 6-8 2009)
Espanola Horticultural Society (approx June 2010)
Espanola Elks Community Food Drive (December of 2009 and 2010)
Owner of Amethyst Creations
Owner of Design Owl
References available upon request
