Kelsea Ojukwu

OJUKWU KELSEA - SOCIAL MEDIA MANAGER/MARKETER-- www.linkedin.com/in/kelsea-ojukwu Working remotely Social Media, Web Research, Email management, And Customer Support ●​ Creative and results-driven Social Media Manager with experience in managing social media accounts, enhancing brand presence, and optimizing audience engagement. ●​ Skilled in content creation, strategy development, and analytics to drive growth and achieve measurable outcomes. ●​ Proven ability to handle multiple projects efficiently, ensuring consistent brand messaging across platforms. Work Experience Aug2024 - Oct 2024 Remote Social Media Manager phantom digital service (CEO) ●​ Handled social media account for company ●​ Provided high level executive support, including inbox management, calender management and preparing presentations.Creative and results-driven Social Media Manager with experience in managing social media accounts, enhancing brand presence, and optimizing audience engagement. Skilled in content creation, strategy development, and analytics to drive growth and achieve measurable outcomes. Proven ability to handle multiple projects efficiently, ensuring consistent brand messaging across platforms. ●​ Managed 70+ client emails daily, prioritized responses, and improved response time by 35%. monthly appointments, optimizing executive time and client interactions. ●​ Entered data with 98% accuracy, maintaining over 1,000 documents for quick retrieval, improving efficiency by 50%. ●​ Conducted research for 20+ monthly projects, delivering reports that reduced research time by 40% for client decision-making. Customer Support Representative July2021 - June 2023 phantom digital service (CEO) Remote ●​ Resolved 85% of customer issues on the first contact, achieving 90%+ satisfaction rates through prompt, effective support. ●​ Efficiently managed over 200 customer inquiries daily via phone and email, demonstrating excellent communication and phone etiquette, and improving response. ●​ Resolved 90% of customer issues on the first contact, achieving high customer satisfaction and increasing positive feedback by 20%. ●​ Collected and documented feedback from 100+ clients monthly, identifying trends and providing insights to enhance support and improve problem-solving strategies. Skills Social Media Management and Content Creation Analytics and Performance Optimization Branding and Audience Engagement Time Management and Prioritization Customer Relationship Management Data Analysis and Reporting Proficiency in Social Media Tools (e.g., Hootsuite, Canva) Education/ Certification Dorben Polytechnic, niger state HND - Mass Communication ALX Africa Virtual assistant training - sept 2024