Kelosy Muthoni Kithinji

Kelosy Muthoni-- LinkedIn Summary ● Energetic and organized professional with a Bachelor's degree in International Relations and Diplomacy, and 3+ years of experience in customer service and administrative roles. ● Skilled in managing communications, preparing reports, and handling complex schedules and logistics under pressure with proficiency in Microsoft Office Suite. ● Adept at building strong relationships with clients and stakeholders, ensuring satisfaction through exceptional service and effective communication. Education Pioneer International University - Nairobi, Kenya September 2016 - August 2021 BA International Relations and Diplomacy Work Experience Customer Service Representative Musoni Micro Finance, Nairobi, Kenya May 2021 - Nov 2021 ● Managed call center communications, including emails, chats, and calls, ensuring prompt responses. ● Educated customers on new and existing products and services. ● Addressed customer queries, complaints, and concerns professionally. Sales and Marketing Representative Brisk Marketing Agency, Nairobi, Kenya January 2021 - April 2021 ● Boosted sales by introducing and educating customers on new products. ● Collected customer feedback to enhance product offerings. ● Managed customer relationships to ensure satisfaction and loyalty. Brand Ambassador Topline Marketing, Nairobi, Kenya Oct 2021 - Dec 2021 ● ● ● ● Promoted products and created brand awareness through direct engagement. Gathered data on customer preferences and market trends. Maintained strong customer relations to drive product loyalty. Sales and Marketing Representative Hallmark Marketing Agency, Nairobi, Kenya June 2020 - September 2020 ● Conducted sales production and introduced new products to the market. ● Collected and analyzed customer data to inform sales strategies. ● Fostered positive customer relations to support sales goals. Ministry Coordinator Intern Ministry of East African Community and Regional Development, Nairobi, Kenya February 2019 - March 2019 ● Managed email communications and organized meeting agendas. ● Prepared presentations using PowerPoint and conducted research for reports. ● Assisted with administrative tasks, including scanning, letter writing, and office errands. Volunteer Activities Protocol Officer 19th Annual Kenya Model United Nations Conference, United Nations Office 2020 ● Ensured delegates maintained decorum and facilitated smooth conference operations. ● Assisted with event coordination and managed logistics to support a successful international conference. Skills ● ● ● ● Managing International Travel and Itineraries Maintaining High Level of Discretion and Confidentiality Strong Written and Verbal Communication Skills Exceptional Organizational and Time-Management Skills Interests ● Passion for High-End Travel and Luxury Lifestyle ● Experience in International Business and Cultural Competence ● Project Management Languages ● ● ● ● English - Fluent Swahili - Native Arabic - Beginner French - Beginner