KELLY PEERS
Playa Del Carmen, México| - |-
Originally from the United Kingdom but now I am living in Mexico. Seeking to look for remote full-time work. Have various experience in job roles, but what I pride myself on is customer service. Have all the required tools to work from home, a quiet area to work, bright open space for zoom calls and a very high internet connection speed.
Currently working as a virtual assistant for Keyrenter Silicon Valley. This is a property management company that manages over 150 homes. The role is taking all customer services calls and dealing with any enquires or maintenance requests they have. Also, responsible to analyze homes and create reports to clients that are interested in our service. This means I investigate the current market and evaluate how much rent our client can get. Looking for a role that I can get more involved in, more included into the team and an environment that is fast paced! I’m ready for the challenge.
12/2019 to 3/ 2021 Administrative Assistant – Deeside, England
Answering and dealing with all telephone / email enquiries and service calls.
Routing engineers to service calls based on location and time.
Ensuring that engineers always have their next call ready.
Inputting delivery and service calls.
Receiving deliveries into the warehouse.
General office duties.
08/2018 to 2019 Public Relations Coordinator / Entertainer Temptation － Cancun, Mexico
Engaged in professional networking to maintain strong relationships with all guests.
Increased revenues and supported business goals by developing public relations strategies and campaigns.
Continually met daily targets through dedication to make sure all guests were 100% satisfied with their stay with us.
Coordinated daily activities to ensure all guests would feel welcome and encourage to take part.
Received consistently positive feedback for the guest’s satisfaction of the service we provided, continually working with energy and enthusiasm.
03/2017 to 07/2018 Dental Nurse Mydentist － Chester, England
Provided pre- and post-operative care to patients being treated, easing anxiety whilst assisting.
Provided chair-side assistance to the dentist, identifying and overseeing correct tools for procedure.
Prepared patients for dental treatment and addressing patient concerns and communicating treatment plan clearly.
Sterilized and disinfected instruments and working surfaces within a limited timeframe.
Managed the coordination of dentist bookings to ensure consistent smooth running of each day.
09/2015 to 06/2017 Assistant Manager Coast to Coast － Chester, England
Managed team of 40+ employees, overseeing the hiring, training, and professional growth of employees.
Boosted profits by controlling food, beverage and labor costs daily.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
03/2015 to 09/2015 Business Development Manager Living Ventures － Chester, England
Develop the social media platform to highlight the brand and drive sales opportunities.
Attended conferences and trade association meetings to represent company and promote products
Prepared reports and presentations detailing business development activities.
Managed client inquiries with exceptional professionalism and enthusiasm.
Planned and developed strategies to increase sales for the big holidays of the year.
Looked for ways to go beyond job requirements.
Corrected issues efficiently to maintain productivity goals.
Managed the coordination of shifts to ensure consistent smooth running of business.
Skills
Relationship building • Customer liaison
Collaborator • Time management
Fluent in English • Initiative-taking
Communication skills • Business development
Brand Awareness
Education
2014- Higher National Diploma: Event Management and Promotions West Cheshire College England 2011- Connahs Quay High School
Hobbies/ interests
One of the reasons why I chosen to relocate to Mexico apart from the beautiful weather, is because it has so many places to explore. So, in my free time I love choosing a place on google maps and going there for the day.
References can be supplied upon request.
