Kelly Ojanomare

KELLY, OGHENERO OJANOMARE www.linkedin.com/in/kelly-ojanomare- Port Harcourt, Rivers|-, - Professional Summary: Tech-savvy CCTV Technician offering 2-years background installing and maintaining residential and business closed-circuit television systems. Detailed and efficient professional with certification in CCTV Installation and CCTV Maintenance. Expertise in testing and diagnosing equipment faults and correctly positioning CCTV cameras for proper recording. Accurate CCTV possessing first-rate organizational, communication and time management skills. Monitors equipment, purchases materials for installation projects, and troubleshoots devices such as television monitors, remote controls, smoke alarms and audio surveillance equipment. Extensive knowledge of operation, maintenance and repair for both analog and digital closed-circuit television equipment. Experienced Hardware Engineer with over 3 years of experience in Industries. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problemsolving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network Engineering position in large environment. Ready to help team achieve company goals. CERTIFICATE Cisco Certified Networking Associate (CCNA) Cisco Google IT Support Professional Certificate Google Google Ads Google QUALIFICATIONS Operating Systems: Windows 7/8.1/10, Server 2012 R2, Mac OS EL Captain Networking: Active Directory, TCP/IP, Subnetting, IP, DNS, DHCP. Languages: WordPress Soft Skills: Virtual Assistant, Data Entry, Project Management, Ticketing, Email Management, Mikrotik, Virtualization RELATED EXPERIENCE: Network Engineer Voisip Telecommunications Limited, Port Harcourt, Rivers State • • • • • Implements bandwidth management, QOS for DNS, HTTP/HTTPS, VoIP, SMTP, POP3 traffic on Mikrotik Router Board. Configures Point to Point, Point to Multipoint of Ubiquiti 5Ghz Power Beam AC Gen2, 2.4Ghz NanoStation M2, 5Ghz Rocket M5 radios. Monitors the status of client radio and implements traffic shaping using the Ubiquiti Network Management System. Secures switch infrastructures using best practice (VLANS, DHCP Snooping). Configures Cisco routing and switching equipment and FreePBX VoIP services • • • • • • Configuring Access Point Co-work with Colleagues to identify and resolve network connectivity issues on customers premise network. Supports and manages VoIP infrastructure of over 30 IP Phones which are critical to business operations. Setting up of Network Infrastructures from scratch Installation of internet in homes, offices, churches and Hotels Maintenance and repair of clients Desktop and Laptop Computers CCTV Surveillance and Installation • Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field. • Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems. • Installed and serviced over 50 residential and business commercial alarm systems per month. • Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment. • Adjusted voice and video configurations to minimize communication disruptions. • Educated customers on preventive care and regular maintenance to prevent system malfunctions. • Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime. • Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs. • Investigated prior incidents on CCTV to prepare reports for local authorities. • Monitored activities captured on cameras to inform authorities of suspicious activities. • Aided in displaying and exhibiting CCTV services to interested parties. • Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents. • Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel. • Used incident reporting software such as Hikvision software and SADP to track daily activities. • Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems. • Reported any incidents immediately to local law enforcement. • Supplied extracts from CCTV recordings to maintain records. • Recorded time, date and location of incidents. • Visited sites and locations to identify areas needing to be monitored with CCTV cameras. • Operated and maintained surveillance equipment. • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior. • Worked independently and collaboratively to resolve urgent issues to protect lives and property. • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report. • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV. • Updated shift logs and produced daily reports to document security activities and specific incidents. Administrative Assistant • Drafted agendas, recorded minutes and created documents for meetings. • Produced highly accurate internal and external letters and memoranda. • Coordinated travel arrangements by booking airfare, hotel and ground transportation. • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Recorded expenses and maintained accounting records. • Worked with supervisors and management to maintain status reports and update information for client projects. • Offered office-wide software support and training, troubleshooting issues and optimizing usage. • Prepared weekly employee work schedules for team members. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Consulted with manager on departmental policies and projects. • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors. • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events. • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. • Coordinated bookkeeping activities in QuickBooks. • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. • Processed invoices and expenses using QuickBooks to facilitate ontime payment. • Monitored supervisor's work calendar and scheduled appointments, meetings and travel. • Created PowerPoint presentations for business development purposes. • Scheduled office meetings and client appointments for staff teams. • Created detailed expense reports and requests for capital expenditures. • Generated reports and typed letters in Word and prepared PowerPoint presentations. • Monitored premises, screened visitors, updated logs and issued passes to maintain security. • Organized weekly staff meetings and logged minutes for corporate records. • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Network Technician • Investigated and corrected problems with printers, copiers and other peripheral devices. • Monitored network hardware operations to evaluate proper configuration. • Performed network security design and integration duties. • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels. • Designed and evaluated WAN and LAN connectivity technologies. • Diagnosed and executed resolution for network and server issues. • Set up hardware and software in optimal configurations to meet network performance requirements. • Utilized source code control for tracking configurations and changes. • Provided faculty and staff with security software and network configuration support. • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. • Conducted research, gathered information from multiple sources and presented results. • Received and processed stock into inventory management system. • Created plans and communicated deadlines to ensure projects were completed on time. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Adhered to social distancing protocols and wore mask or face shield. Network Support Engineer • Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts. • Diagnosed network problems involving combination of hardware, software, power and communications issues. • Remotely analyzed and diagnosed complex network faults for endusers, recommending and implementing corrective measures. • Designed and implemented cloud network infrastructures along with intra- and inter-data center connections. • Supported users in setup and configuration of wireless bridge networks. • Managed full network stacks and maintained uptimes of 100%. • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback. • Oversaw patch testing and deployment, script network software pushes and uninstalls. • Managed and administered load balancing tasks for SMALL networks, routing and shaping traffic to reduce service interruptions and network strain. • Provided faculty and staff with security software and network configuration support. • Investigated and corrected problems with printers, copiers and other peripheral devices. • Diagnosed and executed resolution for network and server issues. • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels. • Monitored network hardware operations to evaluate proper configuration. • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. • Performed network security design and integration duties. • Utilized source code control for tracking configurations and changes. • Set up hardware and software in optimal configurations to meet network performance requirements. • Designed and evaluated WAN and LAN connectivity technologies. Technical Support Specialist • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Developed and tested new product offerings prior to release to assist development team in bug identification. • Resolved diverse range of technical issues across multiple systems and applications for customers and endusers across various time zones. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Submitted service tickets for equipment maintenance requests. • Recorded and maintained relevant notes for each client and work order. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Monitored systems in operation and input commands to troubleshoot areas. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Tracked computer equipment, peripherals and network servers via master documentation in Excel. • Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Documented transactions and support interactions in system for future reference and addition to knowledge base. • Configured hardware, devices and software to set up work stations for employees. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Analyzed hardware issues to identify • Created support documentation that troubleshooting methods needed for quick remediation. enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Resolved 10 technical support inquiries per day. • Collaborated with vendors to locate • Patched software and installed new replacement components and resolve advanced problems. versions to eliminate security problems and protect data. • Removed malware, ransomware and • Activated accounts for clients other threats from laptops and desktop systems. interested in new services. Skills: • Packet trace analysis • Cisco equipment familiarity • QoS/CoS expertise • Enterprise WiFi management • Collaborative ability • Strong troubleshooting skills • Video networks • Cisco IDS Network • Network device monitoring • Technical Support • Routing protocol expertise • Cisco router and switch security • New feature testing • Proactive and team player • Technical infrastructure upgrades • EIGRP routing • Networking and routing protocol expertise EDUCATION • Fixed wireless networks • VLAN aggregation • Virtual private networks • IP multicast structure • Network Troubleshooting • Organized and detail-oriented • Excellent presentation skills • System integration • WAN Acceleration technologies • Network performance monitoring • Microsoft Office proficiency • Subnetting expertise • Network architecture understanding • IT best practice framework expertise • DNS implementation • Datacenter network implementations • Project Management • IP address structure • Cisco IOS mastery • Infrastructure solutions • Cisco switching expertise • Networking protocol expertise • Remote work support • Verbal and written communication • Change Management • LAN switching technologies • OSPF routing • IP Services • Spreadsheet management • Word processing • Scheduling • Data Processing COVENANT POLYTECHNIC, OWERRINTA, ABA, ABIA STATE COMPUTER ENGINEERING TECHNOLOGY HIGHER NATIONAL DIPLOMA (HND) SEPTEMBER, 2019 DELTA STATE POLYTECHNIC, OTEFE, OGHARA ELECTRICAL ELECTRONICS ENGINEERING NATIONAL DIPLOMA (ND) SEPTEMBER, 2017 ACCOMPLISHMENT: • Used Microsoft Excel to develop inventory tracking spreadsheets. • Supervised team of 10 staff members. • Achieved Result through effectively helping with Task. • Resolved product issue through consumer testing. IT COURSES ATTENDED • Microsoft Certified Solution Associate (MCSA) • CompTIA N+ (Basic Internetworking) • CompTIA A+ (Computer Maintenance and Repairs) • QuickBooks Accounting Software • Computer Appreciation (Microsoft word, Excel, PowerPoint, Corel draw, Google Suite) IT Instructor At Voisip Telecommunications Limited • • • Good understanding of OSI and TCP/IP models, QoS, routing protocols (BGP, OSPF, EIGRP) and Mikrotik router configuration. Employ available instructor’s guide from Cisco Networking Academy in the training of CCNA Enterprise and Linux fundamentals. Schedule internal training for Voisip staff across Networking, customer service, software installation and operating procedures.