Kelly Mosquera

Bilingual Supervisor with experience in bilingual call centers, leading adult teams in high-demand environments focused on meeting metrics. Solid skills in data analysis, KPI management, goal tracking, percentage analysis, and success rate at both individual and team levels, as well as payroll processes, time tracking, and data-driven decision-making. I have knowledge in digital marketing applied to an online business, including digital advertising, content creation and analysis, content management, content strategies, and image and video editing using tools such as CapCut and Canva. I also complement my profile with experience as a cheerleading coach and sports leader for children and teenagers. I manage Spanish (native), English, and Portuguese, with interest in continuing to learn new languages and developing in multicultural environments