Kelly Matthee

Kelly Matthee Curriculum Vitea Personal Details SURNAME Matthee FIRST NAMES Kelly NATIONALITY South African RELIGION Christian I.D. NUMBER - HEALTH Excellent INTERESTS Cooking, Entertaining, Adventure, Sports, Traveling, Art, Outdoors, Studying LANGUAGES English – Fluent Portuguese - Beginner MARITAL STATUS Married DEPENDANTS 1 SCUBA DIVING Kelly – Advanced Open Water MOBILE PHONE - E-MAIL - HOME ADDRESS Cape Town Personality Profile Daily controls, walking the floors, continual hands on training, development, and feedback are my greatest attributes when managing and leading a team. I struggle with excuses and poor attitudes but recognise and salute people who try. I am a very fair leader and manager and never expect the impossible but believe in the impossible. In the various properties that I have managed, my staff relate well to me and love to learn new skills from me. I have a collaborative management style and empower people through skills. I document everything. I plan everything and can plan on my feet and plan whilst running. I can multitask. Although I do not seek confrontation, I do not run away from it either. I believe strongly in aligning my expectations and divisions needs and development with that of the Human Resources Department. I am a team player and appreciate honest feedback and communication especially at colleague level. I am able see the bigger picture and naturally create systems and procedures to support it. I tend to think before I throw out comments and before I create unnecessary change. I do not make irrational decisions. My yes is my yes and my no is my no. I thrive on being organised and make sure that everything runs smoothly with routine structures put in place. I will always make sure that every guest’s needs are met to the best of my ability. I enjoy life. I am kind, caring, creative, and an out the box thinker. I strongly believe that excitement and enjoyment should always be a part of your workplace. I love being a part of team that respects each other and their positions within the team. I never look down upon anyone. I love cooking, baking and planning meals to meet a budget. Skills Summary · · · · · · · · · · · · · · · · Blogging Writing and content writing Proofreading Web design and WordPress management Data Entry and research Building relationships with new and repeat guests Housekeeping Front house Administration Reservations Customer interface Food and Beverage Kitchen Management Menu Planning Inventory control Computer Literate – Microsoft Office, HTI · Stock and quality control · EQ, Training and development · Leadership Education HIGH SCHOOL ATTENDED HIGHEST STANDARD ACHIEVED Cambridge International O-Level SUBJECTS Business Economic Development studies Biology English Home Economic Math ACHIEVEMENTS/SPORT/AWARDS Rhythmic gymnastics Swimming TERTIARY EDUCATION Centurion Academy Cosmetology (hairdressing) SUBJECTS PERSONALACHIEVEMENTS Computer skills First aid course stage 1 Entered Beauty Africa came 4th I set a goal to be a top Hairdresser in 6 months and I achieve this in time frame I gave myself I worked on one of the top cruise liners Royal Caribbean. I passed the training with the highest mark in the class 95%. Set the goal for the Spa management position and succeeded in the position as assistant manager position. Playing piano and singing in front of an audience. SHORT COURSES ATTENDED · FICS EQ Customer Relationship Management Program · FICS EQ Behavioural Pattern Workshop · Diploma in Care expert course 83% · Diploma in colour concepts course 92% · Completed all cruise ships courses and drills Current Studies TERTIARYEDUCATION MODULES International Hospitality Management Business Diploma 1. 2. 3. 4. Supervision in the Hospitality Industry Food and Beverage Management Basic Hotel and Restaurant Accounting Planning and Controls for Food and Beverage Operations 5. Hospitality Facilities Management and Design 6. Housekeeping Management 7. Managing Front Office Operations 8. Managing Hospitality Human Resources 9. Leadership and Management in the Hospitality Industry 10. Training and Development in the Hospitality Industry Career History FICS Corp – Current position Marketing, Branding and Web Design. Responsibilities Plan, strategies and execute marketing designs and activities to establish and maintain brand presence in the market Define product strategies and road maps Research and determine product weaknesses and areas to be modified Develop sales tools and collateral's Develop effective product positioning in the market Conduct competitive strategic analysis, consumer segmentation, and consumer insight development Launch and oversee advertising and media planning Coordinate activities of specialists involved in the brand positioning of the products Undertake package development strategies. Design, manage and execute all websites Erindi Private Game Reserve (Namibia) – 90 rooms Couple Management(relief) November 2016 – February 2017 Responsibilities Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards. Responsible for ordering, receiving, stock control Upper and lower storeroom Control food cost and usage Implement and execute of new kitchen system for smoother operation Implement policies and protocols that will maintain future kitchen operations Train head chef on new menu items Plan and price menu items. Make employment and termination decisions including interviewing, hiring, evaluating and disciplining kitchen personnel as appropriate. Provide orientation of company and department rules, policies and procedures and oversee training of new kitchen employees. Oversee and ensure that restaurant policies and procedures are being followed Responsible for training kitchen personnel in cleanliness and sanitation practices. Responsible for maintaining appropriate cleaning schedules for kitchen Provide safety training Attends all scheduled employee meetings and brings suggestions for improvement. Machangulo Beach Lodge Mozambique – 34 rooms Couple Management General Manager December 2016 – September 2017 Responsibilities Including operations, conservation, R&M, kitchen, financial Human resource management and staff development Housekeeping management Ensure lodge to do lists are actioned and completed (within budget) Front house Guest liaison Administration Training and development of staff (Housekeeping and Kitchen, Laundry) Meet and greet Restaurant reservations Any VIP needs, spa treatments Dealing with OTA (online travel agents as well as Travel Agents) Business lounge need’s, emails, communication, business etc. F&B Management Kitchen Management Menu Planning Inventory control Maximise efficiencies in procurement Reference: Rory Du Plessis - - Magaruque Island- Vilankulos – Mozambique – 24 exclusive rooms Couple Management General Manager November 2013 – December 2016 Responsibilities Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the island – this includes guest delights, accommodation, food, staff, and activities Building relationships with new and repeat guests Maintaining and reinforcing an environment where the Golden Thread and Brand Standards are continuously met and visible throughout the daily functioning of the property. Housekeeping department management Front house Administration Training and development of staff (Housekeeping and Kitchen, Front House, Service staff and Laundry) Meet, greet and welcoming Reservations Restaurant reservations Any VIP needs, spa treatments Forward bookings and travel arrangements Dealing with OTA (online travel agents as well as Travel Agents) Business lounge need’s, emails, communication, business etc. F&B Management Kitchen Management Menu Planning Inventory control Reference: John McMillian - - and James Palmer - +44 KJ Consulting My own business Responsibilities Personal Shopper/ Virtual Assistance/ Running and management of the household virtually Blogging and Content Writing Website Design and Maintenance Performed publishing and editing tasks per blog post as required. Organized content calendar for future articles, and maintained documentation of published posts in spreadsheets. GHDesigns Qualified hair stylist- Responsibilities Customer interface All hair related services Assisted with admin and reception duties Reference: Nicole- House of Hair Design Qualified hair stylist 2011 – 2011 – the shop had to close their doors Responsibilities Customer interface Daily cash up All hair related services Reference: Francois (manager- Image Communication Academy Qualified Hair Stylist 2010 - 2011 Responsibilities Shop Manager All Administration al duties Daily cash up Salaries Financial end year Colour Artist Reference – Karen, owner - BNA Academy Steiner 2008 - 2010 I did my ship training Reference: Mishkah Matthews Administrator Barber and Nail Academy Contact:- Fax:-/- Email:-Website: www.bnacademy.co.za Ship work: Royal Caribbean International Cruise line Concierge lounge 2009 -2011 Responsibilities Made sure that all the guest needs were met: Meet and greet Book the guests into their rooms Cruise line tour Daily activities Restaurant reservations Any VIP needs, spa treatments Special dietary requirements Forward bookings and travel arrangements Business lounge need’s, emails, communication, business etc. Knowledge advice on day spa, beauty and hair, education on spa treatments products Make sure all the amenities are in the room, Duty management: managed the concierge desk on the ships Reference - Miami- Carlton Hair international Sandton Apprenticeship 2005 - 2008 Responsibilities Assisted my qualified Organized his day to day Assisted related hairdressing services Reference – Kimberly-