Kelly Marie Balatucan

KELLY MARIE TUMBAGA BALATUCAN Block 3 Lot 11 Gulfview Executive Homes Barangay Bago Aplaya, Davao City Email address-Contact Number: - Skype Id:- OBJECTIVE To secure a position with a well established organization that will lead to a lasting relationship in the field of my career. To obtain a position that will enable me to use my strong organizational skills,  educational background and ability to work well with people. EMPLOYMENT HISTORY December 2017 – April 2018 Saundersgroup LLC (USA)- Homebased Virtual Assistant Sales Dialer and Appointment Setter Administrative Assistant June 2017 – Present 51Talk Philippines Online English Teacher (Home Based) -Junior Teacher Home based English Tutor for Chinese clients specifically kids, young adults and adults. Monitoring the progress of each student in every session. June 2015 - May 2017 Lim Kai Siang & Co. Chartered Accountants Johor Bahru Malaysia Position: Administrative Executive Acting as the point of contact between the executives and internal/external clients. Performs clerical duties, including, but not limited to, mailing and filing correspondence, preparing payrolls, placing orders, and answering calls. Interacts with clients, visitors, and vendors. Sorts and distributes incoming mail. November 2010 – November 2012 Big Easy Pte Ltd Resorts World Sentosa Singapore Position: Assistant Restaurant Manager make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving,charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. Responsible for managing the daily operations of our restaurant, including the selection,development and performance management of employees. In addition, they  oversee the inventory and ordering of food and supplies,optimize profits and ensure  that guests are satisfied with their dining experience January 2009 – November 2010 Inet External Services Inc. Pasig City, Philippines Recruitment Associate Maintains human resources records by maintaining applications, résumés, and applicant logs. Verifies candidate’s background by contacting references. Remittance Officer Handle calls from clients in Australia for their respective remittances to Philippines. July 2005 - June 2007 HSBC Philippines Muntinlupa City Philippines Position: Operations Associate Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. Expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information. April 2004 - June 2005 West Contact Services Incorporated Makati City Philippines Position: Customer Service Representative As an Inbound Customer Care Representative, you will manage a customer base that consists of both prospective and existing customers. You will receive inbound phone call in order to manage and service customer accounts, up-sell and cross sell various products and services, and increase revenue and strategic product sales.  Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. Listen attentively to customer needs and concerns; demonstrate empathy. Prepare complete and accurate work and update customer file. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. EDUCATION Colegio de San Juan de Letran Intramuros Manila Philippines Graduate in Bachelor's Degree Bachelor of Arts  Major In Communication Arts 30 March 2004