Kelly Konye

Kelly Konye - - VIRTUAL ASISTANT | SOCIAL MEDIA MANAGER I am a versatile virtual assistant and social media manager with expertise in various areas including video editing, graphics design and customer support. I excel as a customer support representative, providing prompt and efficient assistance to customers, addressing their queries and concerns. Furthermore, I serve as an effective lead generator, leveraging my communication and persuasive abilities to identify and cultivate potential leads for businesses. With my multifaceted capabilities, I am an invaluable asset in streamlining customer interactions, resolving technical problems, and driving business growth. WORK EXPERIENCE P.A / Virtual Assistant and Social Media Manager Sao Paulo, Brazil Nov 2022 - Feb 2024 • • • • • Appointment booking using Calendly and PickTime. Flight ticketing and hotel reservation for physical meetings. Response to email and social media messages from Facebook and Instagram. Create social media content and design for page engagement. Create programs and online zoom meetings. I also collect data for further engagement and publicity. CUSTOMER SUPPORT Aug 2019 - Jan 2022. Rochester, New York • • • • Escalating complex or unresolved customer issues to the appropriate manager or department for further review and prompt and effective resolution. Delivering pertinent and up-to-date information, and effective product knowledge to customers. Providing excellent customer service, which contributes to a positive customer service experience. Responding to customer inquiries via phone, email, and live chat promptly and courteously using CRMs. Preserving thorough records of customer questions and issues, as well as monitoring customer interactions. SKILLS • • • • • • • • Skills Customer Support Services Media Relations Personal Services Customer Service Management Social Media Management Graphic Design Technical Support Video Editing Graphic Design Intelligent Virtual Assistant Social Media Management EDUCATION Higher National Diploma Civil Engineering - 2016 The Federal Polytechnic, Bida National Diploma Civil Engineering - 2012 The Federal Polytechnic, Nasarawa CERTIFICATE • • • • • • Diploma in Human Resources @Alison 2018 Diploma in Customer Support Service @Alison 2019 Diploma in Psychology @Alison 2019 Virtual Assistant and Customer Service Support @Digital Witch IT Support 2024 Diploma in Social Media Management @Alison 2020 Diploma in E-Learning Theory and Practice For Publishers Alison 2023 Virtual Assistant and Customer Service Support Digital Witch IT