Kelly Hoff

K E L L Y- H O F F - linkedin.com/in/kellyhoff O V E R V I E W Experienced IT Project Manager leveraging an MBA and 16 years of successfully delivering valuable projects for customers in the fastest amount of time. I have a unique ability to build relationships and communication pathways between leadership and multiple development teams. I’m skilled at identifying customer's problems and working with teams to implement solutions. I am a proven performer with exceptional interpersonal skills, initiative, attention to detail, and follow-through. P R O F E S S I O N A L E X P E R I E N C E Business Analyst Senior Roseburg Forest Products (2022 – Current) + Own multiple projects concurrently with duties including Requirement Gathering, Analysis, Project Management, QA Testing, User communication, Deployment Coordination, End User Support. Technical Program Manager (Contract) Disney Streaming, Content Data Solutions (2022 – 2022) + Manage multiple projects across geographically diverse teams, including large-scale global rollouts. Improved team performance and morale by revising the approach to development processes. Utilize Jira to improve status monitoring and dependency management. Project Manager III / Product Owner Expeditors International, IS Visibility Systems, Business Intelligence, and Data Analytics (2018 - 2021) + Evaluated and analyzed enterprise-wide customer and business requests to ensure proper prioritization of projects for our development groups. Along with senior leadership, I strategically planned complex projects to ensure deliverables, risks, and dependencies were identified and tracked. I served as a bridge and project expert to external customers, third-party vendors, business stakeholders, development teams, and infrastructure teams. My last project was managing improvements to our data infrastructure, reporting capabilities, and implementation of Power BI Enterprise. Project Manager III / Scrum Master Expeditors International, IS Visibility Systems, Tracking and Reporting (2018 - 2020) + Helped to transition an Agile-resistant team to Scaled Agile Framework (SAFe). By example, I taught them how and why to perform scrum ceremonies, build and prioritize a backlog, break down work by business value, and work in sprint cycles. I supported the team as part of a large Agile Release Train to implement a customer facing application, including migrating our tracking and reporting capabilities to that web-based system. Project Manager III / Product Owner Expeditors International, IS Visibility Systems, Data Warehouse (2015 - 2018) + Worked as a Product Owner in the SAFe framework to craft and execute solutions for multiple business domain owners that solve root problems. In collaboration with our system architect, we drove technology forward. I managed the implementation of several large upgrades, and expansions of our Data Warehouse. Project Manager II / Scrum Master Expeditors International, IS Enterprise Technology, (2014 - 2015) + Managed an Enterprise effort to develop a new tool to increase EDI efficiency. My role included: ensuring clarity in requirements and scope, defining a product backlog, managing the changes to the project effort, as well as the performance of my team. I served as the Scrum Master and Project Manager, ensuring the team completed work and conducting demos with stakeholders. Project Manager Expeditors International, IS Cargo Systems, Warehouse Distribution Systems (2012 - 2014) + Worked with senior leadership to plan and implement a multi-year effort to implement barcode scanning to increase efficiency of distribution services. I oversaw the implementation of this functionality in branches, including the installation of specialized networks in multiple warehouses. I created a repeatable plan to support the implementation efficiently. I led a large agile team (25) of resources to execute this implementation, acting as Scrum Master and Project Manager. Business Analyst Expeditors International, IS Cargo Systems, Warehouse Distribution Systems (2008 - 2012) + Collaborated with customers to accurately determine their business needs via a strong focus on relationship building and streamlined communication. I used analytic and creative problem-solving skills to determine the best delivery method for requirements on a fast-paced, highly collaborative team. Along with technical experts, I helped to define a scalable deployment plan for new software functionality within accelerated timelines. This led to the acquisition, and retention, of a large, and highly profitable customer. L E A D E R S H I P Throughout my 14-year career I have served as a Program Manager for significant efforts driving culture, skill development, career growth, retention, and job satisfaction to help employees thrive. Here is a sampling of such efforts. + Employee Choice Awards Program: Development group employee success and recognition program. (3 Years) • Created an annual program for employees to nominate and vote for their peers’ accomplishments. + Stuff the Bus: Curriculums and programs designed for new and seasoned leaders. (11 Years) • Created and managed programs, developed curriculums, facilitated learning and trained facilitators. + Employee Satisfaction Think Tanks: Program empowering and organizing employee innovation initiatives. (2 Years) • Created infrastructure for providing tools, approval process and resources centered on increasing engagement and employee retention, performed analysis on potential impacts and successes to empower decision making. E D U C A T I O N University of Oregon Master of Business Administration, 2008 University of Oregon Bachelor of Science, Sociology, 2003 S K I L L S A N D Certification and Training + Certified SAFe® Scrum Master + Certified Professional Scrum Master + Project Management Bootcamp + Certified Business Analyst Q U A L I F I C A T I O N S + Leadership: servant leadership, coaching, mentoring + Program Management: requirements analysis, negotiation, analytics, vision creation, strategy execution, project facilitation, SAFe ceremonies, process improvement, relationship building, Jira, Azure DevOps + Methodologies: agile, scrum, SAFe, waterfall