Kelly García

Kelly Johanna García Castro INDUSTRIAL ENGINEERING –INTERNAL AUDITOR STUDIES 2017 Industrial Engineer with Internal Auditor Certification ISO 9001:2015 HSEQ. Experience in creating a fashion company. Creation, updating and dissemination of Processes in Telecomunications Company and Banking sector. Management of the Integrated Quality Management System. Process diagramming methodological tools. Achievement oriented. Teamwork. Ease of management and communication to achieve the proposed objectives. Experience as PMO in the Banking and Insurance sector. Management of office tools. Interested in constant personal and professional growth. Bogotá -Colombia 2011 Bogotá - Colombia Internal Auditor HSEQ Grupo Elite Organizacional Industrial Engineering Pontificia Universidad Javeriana PROFESIONAL EXPERIENCE Apr 2019 Now Bogotá Angel de Mar SAS General Manager • Ensure compliance with tax payments and legal matters of the company. • Ensure compliance with the company's planning. • Direct communication with suppliers. • Make the purchase of materials on time. • Coordinate production. • Ensure the finished product is on time and with the required quality. • Achieve customer satisfaction. • Follow-up to potential clients. • Open distribution channels. • Responsible for the payment of payroll. TCS Tata Consultancy Services PMO Apr 2018 – Apr 2019 Bogotá • Management of 11 accounts (Colombia - Argentina). • Management and control of the Quality processes required by the company to deliver projects with the best quality to the client. • Monitoring and control of projects at the client's facilities. • Control and assurance of human resources for projects. • Control and monitoring of open positions in each project until its coverage. • Calculation per day of the cost of keeping open places and direct management with company executives in search of solutions. • Creation and implementation of processes for the Banking and Insurance line • Backup on issues related to information security, such as security risks, information security controls and BCP. TCS Tata Consultancy Services Process Analyst y Process Prime Dec 2013 – Apr 2018 Bogotá • Support the client's Process area (Claro Colombia S.A.) attending to the company's project documentation and requirements presented by users. • Carry out information of projects and requirements of the areas of Claro Colombia S.A for the realization of functional Specifications. • Analyze information collected with Claro Colombia S.A areas and design the required processes. • Validate the procedures carried out with the areas responsible for them. • Create and update Manuals, Procedures, Instructions, Policies according to E-tom methodology to maintain the Quality Management System with current and accurate documentation. • Carry out the Quality documents of the Telcos line requested by TCS, such as: Project Continuity Plan (BCP) and respective Drills, Project Induction Manual, Systems required by the project, Unified Project Plan, Best Practices and Lessons Learned, Detection of Defects, Improvement Processes, Risks, Management of Project Metrics, Monitoring of Estimates in the system, monitoring and solution of Non-conformities presented in audits, preparation of artifacts requested for audits, management of processes of the company regarding Telcos projects in IPMS. PROGRAMS Microsoft Office (Visio, Advanced Excel) LANGUAGES English: Intermediate (B2 - IELTS) Informática & Tecnología Stefanini Process Analyst REFERENCES Luis Paz Claro Colombia SA| Quality and Improvement Coordinator Cel:- Jesús Garzón Claro Colombia | Head Control and Workforce Settlement Cel:- Rodrigo García Tata Consultancy Services | Project Manager- Apr 2013 – Dec 2013 Bogotá Support the Claro Colombia S.A process area, attending to the requirements presented by users. • Analyze information collected and design the required procedure. • Diagram and validate procedures required by the areas of Claro Colombia S.A Prodigio Solutions Proyects Engineering Jul 2012 – Apr 2013 Bogotá • Define clear and achievable project objectives to know where the project is headed and establish the relevant compliance plans. • Coordinate, plan the available physical, financial and human resources in the best way to achieve the effectiveness and efficiency of the project in the delivery times agreed with the client. • Supervise, control the quality, cost and time management of the project to deliver a project that is pleasing to the customer's perception and that complies with all the rules of law and those established with the customer. • Formulate, evaluate, execute projects with clients, together with the work team to achieve greater productivity in the process. • Know and understand in detail the requirements of each client, carrying out the gathering of complete information to carry out a project according to their needs and with the required specifications. • Manage project quality management indicators. • Know the responsibilities of the positions of the work team to allocate