Kelly D'Amour

- wayfaringway.com KELLY D’AMOUR Traveler | Cruciverbalist | Cribbage Enthusiast | Writer Travel Work Experience Work Experience Volunteer Swedish Medical Group Seattle, Washington Program Supervisor May 2012 - May 2014 • Managed two multi-million dollar programs with 10 direct reports. Responsible for associated financial management and risk assessments. • Oversaw government-regulated workflow modification and implementation for 550 physicians across 50 clinics resulting in an additional NOI of $10,300,000. • Increased internal patient retention rate by 63% within 1 year of program implementation; potential downstream revenue of $70,000,000. • Built a centralized, web-based, analytic dashboard tracking compliant/ noncompliant utilization of the hospital’s electronic health record system. • Presented updates and proposals to senior hospital executives, medical directors and affiliates across five states via conferences, remote webinars and internet dashboards. Presented program’s forerunning work at a national conference to an audience of 1,000. Designed and constructed facilities to bolster ecotourism. Produced marketing materials. Project Manager October 2012 - June 2013 • Facilitated the creation and implementation of the organization’s first inter-clinic program through strategic alignment and collaboration with 45 external medical providers to standardize care protocols, maximize patient retention, and support a full continuum of patient care. Manager May - August ’16-’19 California, USA Directed summer camp operations for 95 children and 15 counselors yielding $1,300,000. Project Manager March ‘16 Melbourne, Australia Organized fundraising and educational forums generating $250,000. May - June ’15 Lake Nkurubu, Uganda Volunteer January - March ’15 Balaka, Malawi Designed and implemented a bilingual literacy program at the town’s public library. Created and facilitated multiple intelligences workshops. Education Gonzaga University ’10 BA, Business Administration and Marketing Workflow Specialist and Process Engineer February 2011 - May 2012 • Developed and implemented 32 clinical workflows within 50 clinics using Six Sigma DMAIC framework that leveraged informatics functionality. • Created training and educational materials for 2,000 clinicians; increasing workflow compliance from 21% to 99% in seven months. • Identified areas for data measurement, analysis, and reporting while supporting clinical PDSA cycles and system target analysis. • Conducted regulatory research and created documentation to ensure compliance within government programs and policies for six affiliate hospitals. Physician Recruitment Assistant September 2010–February 2011 • Assisted in the recruitment, interviewing, hiring, contracting, onboarding, and credentialing of 83 providers over six months. • Developed and maintained five integrated databases detailing 35,000 internal and external health providers.