Kelly Colleen Brandes Herst

Summary Strong experience in IT Management and working with diverse technical groups. Special strengths in learning new applications and evolving into systems SME. Able to quickly understand business issues and data challenges to develop requirements and detailed user stories. Review and edit requirements, specifications, business processes and recommendations related to proposed solution. Recent experience working with Internet & Intranet applications, Jira, Confluence, SharePoint, ServiceNow, and Azure DevOps. PROFESSIONAL EXPERIENCE CDW (Innova) Remote August 2021 – October 2024 Scrum Master/Business Analyst Assigned to CDW Technology Program Delivery & Strategy team as Scrum Master applying Scaled Agile Framework (SAFe) methodology in collaboration with the release train engineer, product owner, and scrum team Facilitated PI planning events and Scrum ceremonies such as daily stand-ups, backlog grooming, sprint review and capacity planning Wrote requirements documents, Objectives, Epics, Features applying WSJF metrics, User Stories and Acceptance Criteria using ServiceNow and Azure DevOps Coached the teams in Agile practices including writing user stories with acceptance criteria and defining definition of done per story. Per team created unique How-to documentation for team enabler stories and standardized production support user stories with acceptance criteria Customized Visual Task Boards in ServiceNow for each team to be used for daily stand-ups and ScrumBan. Utilized outlook calendar for bi-weekly sprint reminders, calendar events for each sprint and technology change freezes. Provided Outlook signature for team members to use for documenting new stories. Implemented a tool for capacity planning across all teams where velocity stayed between 95-100% to planned. Scrum Master for four different teams simultaneously. Asset Management team responsible for assets across all physical locations. Onboarding or separations of resources, decommissioning of sites, warehouse and IT cage hardware support. Successfully transformed non-ticketed work into enabler user stories to enable metric reporting. Customer Integrations team cross-functional responsible for new customer setup as well as new project work. Identified and implemented standardized enabler stories for support work, user stories for project work and streamlined meetings. Removed duplication of effort between ticketed work and user stories. Billing Accounting Management System (BAMS) .Net development team responsible for monthly/quarterly/annual customer billing and invoicing. Business/Systems analyst responsible for defining and documenting 7 unique security roles. Created and distributed to end users a How-to document outlining processes for requesting access, new or changes to reports, enhancements and break/fix. Met weekly with stakeholders to review RCA on incidents, status on work, and communicate release deliverables. Triaged incidents daily, gathered additional details per incident, assigned work and ensured code deployment. FDMM (Financial Data Movement Monitoring) reporting support team. The FDMM manages a PowerBI that ingests financial data for Revenue Recognition team and provided batch and batch error reporting for the Revenue Recognition team VF Corporation (TekSystems) Remote & Denver, CO April 2021- July 2021 Business Analyst Performed integrations testing of Aptos POS hand-held and Retail station. Created and maintained bugs in JIRA Provided on-site support at VF Corporation during UAT and Production roll out at Denver’s The North Face store Triaged issues on-site and provided real-time resolution Provided testing team templates to increase testing productivity and accuracy KPA (Ascent) Lafayette, CO August 2019-Jan 2020 Solutions Analyst (BA/POL) Assigned to Technology team as Product Owner Liaison translating Features (aHa) to User stories (Azure DevOps) for a web based, SaaS, Environmental, Health and Safety application implementing new UI/UX interface that merged two of KPA’s HR systems Used basic SQL queries to research data, provided technical clarification on User Stories for development and QA. Reviewed APIs for development clarification. Did initial testing of completed User Stories to ensure business requirements were met Manage User Story and Bugs through Azure DevOps, assisted QA and UAT for testing and results clarification Instrumental in creating a bulk upload workflow process utilizing Excel in conjunction with developer’s APIs USDA (Seneca) Fort Collins, CO May 2019-August 2019. Product Owner Liaison (BA/POL) Assigned to Agile (SAFe3) dev team for USDA, SaaS, web-based applications. User Story documentation and analysis (Jazz) Manage User Story and Defect workflow through Jazz Rational mentoring team in KanBan. Did initial testing of completed User Stories to ensure business requirements were met. Triaged bugs to identify end user or technical issues providing additional clarification on tickets. Mentored testers on how to document bugs prior to hand-off to development. Vail Resorts (TekSystems) Broomfield, CO September 2018 to December 2018, January 2019-May 2019 Business Analyst Assist with Resort Point of Sale (RPOS-Vail custom point of sale) integration for newly acquired resorts. Data entry into system and RPOS user setup. On-site RPOS support and training for ski season opening. On-site hardware (credit card system, receipt printer, membership card printer) and software (POS, member set-up, sales) testing Jira support creating and managing issues and sprint boards. Technical On-site support for Go-Live. Worked with Bank of America and First Data for mandated Stored Credentials and Purchase Returns Credit Card Compliance project. Defined and wrote User Stories for credit card compliance and Rapid Connect upgrade Manually ran CC test cases providing results to First Data. Identified bugs and/or additional requirements to facilitate passing CC certification by mandated date May2020 Charter Communications (Beacon Hill) Denver, CO April 2017 to September 2018 Business Analyst Created project charter documents for projects sponsored by the Advanced Engineering (AE) organization Worked on the AE Intake team to review all new project requests for AE impacts. (Service Center hardware, Network changes and updates to support applications) Met weekly with AE project leads to review Non-AE sponsored project charters for needed updates prior to sign-off. Provided Jira and Confluence support and training for Advanced Engineering resources. Worked closely with Jira Admin and development team for custom Jira development projects. Created JQL filters to gather project metrics for the Advanced Engineering organization. Created and maintained the AEPROJECTS Metrics confluence dashboard page providing weekly reports to AE GVPs. Created and maintained Confluence pages documenting AE Intake processes that was used by the AE Technical Delivery Managers (PMs). Triaged Jira user issues for the AEPROJECTS Jira issue type, created and validated Jira trouble tickets for AEPROJECTS, worked with Jira admins for workflow updates requested by AE departments. AE representative on the Unified Intake Governance board (Change Control) for Jira changes for project intake processes. Lead BA on project to create a custom Jira Roadmap Macro, entered User Stories for requirements, validated and tested each user story for completeness and managed roll out to other AE teams. Toshiba (CGT) Remote/travel to client sites August 2015 to November 2016 Systems Analyst Systems Analyst consulting at Toshiba Global Commerce Solutions out of Raleigh NC working on implementation of TCXGravity Point-of-sale application. Travel to client site to work with their business analyst to identify and document release requirements. Created User Stories with FDS (Functional Design specification) capturing high level requirement for each release sprint. Document functional and non-functional requirements for Toshiba developers to enable creating HLD (High Level Design). Provide POS UI system mock-ups (wireframes) representing the business rule the requirement needs to meet. Provided CC/EMV workflows/requirements for integrating to POS system. Create detailed process flows. Create comprehensive Use Cases for Toshiba QA. Review completed FDS with client and acquire official sign off. Review signed off FDS with Toshiba developers and provide any needed clarification. Create FDS for CRs (Change Requests) generated from previous releases. State of Colorado (Data Man) Denver, CO March 2015 to June 2015 Senior Business Analyst Business Analyst with the IT development group for the Title and Registration applications. Brought on short-term to train Business Analyst, implement Electronic Liens and Title (ELT) effort, design and implement Best Practices. Mentored new BA on translating business processes into technical requirements. Designed and implemented Project Tracking guide to elicit and document detailed requirements. Created detailed test points for the ELT project that translated into detailed action items for developers. Provided systems analysis for developers to analyze monthly project impacts on cross-functional programs. Mentored the developers on collaborating COBOL and .NET to provide creative solutions for the Electronic Liens and title project. Mentored .NET developer around user experience changes overseeing enhancements for the ELT user interface. Introduced method for level of effort projections. Coordinated testing with external vendors, business unit and OIT. Developed and documented comprehensive vendor user guide, business user guide, OIT Help Desk guide and internal process flows. Provided reporting and project tracking for stakeholders updating regularly and setting clear expectations around release deliverables. City and County of Denver (Innovar) Denver, COApril 2014 to December 2014 Senior Enterprise System Analyst Senior System Analyst for Enterprise Cashiering System. Responsible for working with CCD agencies to gather and document Business Requirements document for implementation or enhancements for ActiveNetwork Payment Manager (APM) Over-the-counter and On-line Point-Of-sale application. Monitor and triage trouble tickets from POS application users. Supported Help Desk to triage and resolve desktop issues and resolve POS peripheral issues (receipt printer, Veriphone PinPad terminals, Bar code scanner, Mitek Check scanner) Managed POS location configuration for dev/test/qa/prod environments and managed configuration of POS web terminals and online items Worked closely with developers when needing changes to SOA, ESB processes or Crystal report changes. Worked with CCD and ActiveNet developers for any new stored procedures Worked with DenverGov dev team when needing forms to integrate into POS online Cart pages Worked with various dev teams regarding any 3rd party application integrated with the POS Assist Server support team when triaging POS application, WFE or Payment Server issues Worked with PM to implement new locations including hardware and software installs Worked with Active Network support to triage production issues Created BRD templates for the various APM projects (New implementation for OTC including hardware install, New Implementation for on-line only etc). Created worksheets for ease of configuration documentation and created Change Request template Century Link (Apex) Denver, CONov 2012 to Dec 2013 SharePoint Technical/Business Analyst Business Analyst- PM at CenturyLink working on the IT SharePoint 2010 team. In 10 months successfully completed project to migrate over 3500 SP2003 site collections to SP2010. Reviewed CDB and sites for migration scheduling, reviewed trouble sites and identified client needs and recommendations to complete migration. Assisted Site Collection owners with specialized migration process, site collection designs, worked with site owner for SP2010 training, implementation and setup. DishNetwork-Englewood, COJuly2009-Nov 2012 Sr Business Analysts-IT Internal Web Worked as the Business liaison with the primary responsibility of defining and documenting requirements for products the IT-Internal Web applications team supported. Triaged HPOV tickets determining end user issue or technical, assigning to Dev and QAing results. Oversaw SharePoint farms, SharePoint custom applications, Intranet HR content and Intranet change requests for new development and production support. Pre-UAT testing of new dev prior to handing off to Client. Verisign (1099) Remote/Travel to client sites July 2005-April 2008 Systems Analysts III/Project Manager Led a variety of functions to implement a POS /Billing system at client sites. Responsibilities included beta QA testing, POS/financial modules SME for client requirements gathering and test case interpretation, smoke testing on release nights. Oversaw hardware/software migration for Cricket to Verisign’s web based POS. TRAINING AND CERTIFICATIONS Scrum Product Manager Certified SAFe5 Scrum Master-/21/21-12/21/22 Microsoft Office Specialist: SharePoint 2013 Cxm2-DTWR 02/19/2015 Microsoft Certified Technology Specialist: SharePoint 2010. Configuration C- 01/15/2011 PMP #619148 July 2005/2011 Skills: Scrum master for Agile SAFe, Scrum, ScrumBan. Facilitate Daily stand-ups, User Story Billing and Invoicing financial application (CDW) Point-of-sale (POS) implementation for Retail (VF Corp,Vail, Kohl’s, City&County of Denver, Metro PCS, Qwest, Boston Market) SharePoint, Atlassian Confluence and Jira (Workflows, JQL, Systems Analyst) SharePoint site collection design/redesign, custom lists and libraries, custom workflows, custom permissions. Web applications production support and configuration (New dev, mock-ups/wireframing, Prod support, migrations) End user training for Applications, POS, SP sites and Jira ticketing Requirements gathering and documentation (JIRA, Jazz, Azure, aHa!) Technical and functional specification documentation, documented redesign recommendations, created visual prototypes. Management of onshore and off shore resources Process planning and implementation (Software and Hardware implementations, data migrations and compliance projects) Software Development Lifecycle-Agile and Waterfall Project Manager-teams of 2-30 with budgets up to 20 million Business & Systems Analyst, SP Analyst, and Product owner for telecommunications, Satellite, Cable, customer facing web applications (DISH, Charter, USDA, KPA, CO State)