My expertise spans scaling all aspects of customer experience, optimizing enterprise account management, and driving significant improvements in customer satisfaction, loyalty, and retention. I have proven ability to lead large, global teams but also smaller, earlier stage teams; enhance and improve operational efficiency; grow revenue and optimize P&Ls; and successfully integrate acquisitions. I'm adept at turning around challenging relationships, partnering on sales pursuits, negotiating complex contracts, and fostering cross-functional collaboration to achieve strategic business objectives and sustainable growth.