Kelin Johanna Angulo Carrasquel

KELIN J. ANGULO C. PROFESSIONAL EXPERIENCE Equanimity Behavioral Services Co.-| - | www.linkedin.com/in/kelin-j-a-24a23544 Katy, Texas, United States PROFESSIONAL SUMMARY Passionate healthcare administrative professional with over 10 years of experience serving families and supporting children's growth. Expertise in office management, behavioral health services, and Applied Behavior Analysis (ABA). Adept at streamlining operations, improving efficiency, and ensuring compliance with industry regulations. Proven ability to coordinate care, manage operations, and lead staff while implementing evidence-based interventions. Dedicated to guiding children toward brighter futures and fostering their personal growth and potential. TECHNICAL SKILLS • • • • • • • • • Applied Behavior Analysis (ABA) Electronic Health Records (EHR) Management Data Tracking and Analysis Microsoft Office Suite & Billing Software Documentation & Compliance Management Problem Solving HTML Programming Remote System Management Technical Support ADMINISTRATIVE SKILLS • • • • • • • • Healthcare Billing and Invoicing Human Resources & Payroll Administration Policy Development and Implementation Client Relations and Customer Service Organizational Leadership & Team Coordination Scheduling & Operations Management Creative Writing Data Entry LANGUAGES • • English (Professional Working) Spanish (Native or Bilingual) Office Manager | April 2022 - Present • • • • • • Designed and implemented streamlined intake and authorization processes, increasing operational efficiency by 30% Oversaw HR functions, including recruitment, onboarding, payroll, and credential verification for 20+ providers Developed tracking systems ensuring 100% compliance with provider licensing and regulatory standards Managed client documentation, verifying eligibility, authorizations, and reassessment schedules Processed financial transactions, including invoicing, payments, and reimbursement management Coordinated provider schedules, client appointments, and facility tours, maintaining excellent customer service Executive Assistant | January 2022 - July 2022 Florida, United States • • • • • • • • • • • • Answer phones and greet visitors Verification of insurance benefits Prepare activities for Day Program Director Check mailbox Schedule appointments and maintain calendars Schedule and coordinate staff and other meetings Collate and distribute mail Prepare communications, such as memos, emails, invoices, reports and other correspondence Write and edit documents from letters to reports and instructional documents Create and maintain filing systems, both electronic and physical Manage accounts and perform bookkeeping Human Resources Assistant | August 2021 - January 2022 United States • • • • • • • • Managed full employee lifecycle including recruitment, onboarding, background checks, and employment verifications Administered payroll processing, timesheet verification, reimbursements, and benefits coordination Facilitated Medicaid credentialing, compliance monitoring for certifications and licenses Coordinated new employee training calendars and monthly company-wide professional development Processed invoices, copay verifications, petty cash, and financial documentation Handled employee relations, performance reviews, and compliance with company policies and state regulations Collaborated with CPA and managed insurance audits, workers' compensation, and liability insurance payments Administered employee engagement initiatives including surveys and recognition programs Registered Behavior Technician | October 2018 September 2021 • • • • • Conducted comprehensive ABA assessments in collaboration with BCBAs, developing individualized treatment plans for 15+ clients Designed and implemented data-driven Individualized Education Programs (IEPs), resulting in measurable progress for 90% of clients Provided one-on-one therapy sessions, focusing on communication, social, academic, and life skills development Maintained detailed progress documentation and delivered regular updates to parents and caregivers Led training initiatives and mentored new RBTs, ensuring best practices in therapy and documentation procedures Sunshine S. Learning Center Director's Assistant | July 2018 - February 2019 • • • Managed administrative operations, including student enrollment, scheduling, and compliance documentation Ensured full adherence to state regulations and institutional policies while maintaining quality standards Assisted in staff supervision, parent communication, and daily center operations Viewpoint Child Care Learning Center Director's Assistant | April 2015 - October 2018 • • • Coordinated early childhood education programs, integrating behavioral support services Developed and implemented curriculum plans, maintaining accurate student records Managed parent communication and scheduling to ensure smooth operations Fedusa Insurance Administrative Assistant | March 2013 - June 2014 • • • Prepared quotes for home and auto insurance policies under direct supervision of the insurance manager Handled administrative duties including customer correspondence and documentation Assisted with client inquiries and insurance application processing Private Transportation Company Owner | August 2010 - August 2012 Caracas Area, Venezuela • • • • Founded and operated a private school transportation service for children Managed daily routes transporting students between homes and schools Ensured safety, timeliness, and quality service for families and educational institutions Handled scheduling, billing, customer relations, and regulatory compliance Banplus Banco Universal C.A Systems Analyst / Helpdesk | 2001 - 2008 Torre La Noria, Las Mercedes • • • • • • • Provided comprehensive technical support via phone and in person to bank employees and clients Managed remote connections to various equipment across multiple bank locations Traveled to different branches to troubleshoot and resolve complex technical issues on-site Conducted market research and collaborated with vendors to source new hardware for the bank Set up and configured Point of Sale (POS) machines for merchant services Programmed HTML for the bank's webpage and internal applications Maintained system documentation and standard operating procedures for technical infrastructure EDUCATION • • • • • 40-Hour RBT Training | Vida Training Center (2018) Coursework in Child Development, Health & Safety | Broward College -) English Studies | Broward College, Fort Lauderdale, FL -) Computer Engineering Coursework | Universidad Alejandro De Humboldt, Venezuela -) Associate’s degree in computer/information technology administration and management | College of Business Administration and Marketing -) CERTIFICATIONS • • • • • Registered Behavior Technician (RBT) | Certification #: RBT- (Issued June 2019) Part I Childcare Facility 30 Hours Training Part II Child Care Facility 10 Hours Training Communication Foundations | Completed June 2024 Administrative Professional Foundations | Completed June 2024 • • • How to Manage Feeling Overwhelmed | Completed June 2024 Mental Health Competency 1 - Cognitive Behavioral Therapy Foundations | Selfstudy course (Psych Hub) Customer Experience: Journey Mapping References available upon request.