OGBODOH KELECHI LAURRETTA
No. 25 Hill View, Trans-ekulu, Enugu, Enugu State
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EXPERIENCED & VERSATILE ADMINISTRATOR
A result-oriented, highly motivated professional contributing 5+ years extensive work experience in delivering
successful strategic administrative services via executive and staff support, business and finance operations, program
planning and management, community outreach and education, and customer service and support. An excellent
communicator and swift learner with decided interesting in maximizing updated workplace knowledge aimed at
achieving the organization’s goals and objectives. Well-developed interpersonal, organizational, analytical, skills,
team-oriented and versed in utilizing work tools and Microsoft Office Suite.
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CAREER HIGHLIGHTS/ACCOMPLISHMENTS
Gained comprehensive understanding and insight in business and driving customer service management in 3
different sectors including the banking sector
Attained an outstanding knowledgeable grasp of administrative processes, management practices, etc.
Navigated deals with a gross balance of ₦2 million-₦3.8 million between 2009 & 2010
Developed plans that brought 25 active retailers/clients from 3 locations including Nsukka metropolis
TECHNICAL KNOWLEDGE
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, and Publisher) ▪ Various Association Databases
▪ Industry Specific Software ▪ Google Docs ▪ The Internet
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CORE SKILLS
Documentation/Reporting/Presentation
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Communication/Interpersonal Skill
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Quality Assurance & Control
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Excellent Entrepreneurial & Business Acumen
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Collaborative & Team Worker
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Event Coordination/Execution
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Executive/Staff Assistance
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Customer Operations & Support
Public/Media/Client Relations
Project Leadership/Management
Staff/Volunteer Supervision
Brand Marketing & Promotion
Community Education/Outreach
Records Administration/ Inventory Tracking
WORK EXPERIENCES
BEST CHOICE SUPERMARKET
09/2019 — Present
Store Manager
❖ Oversee all daily operational business activities targeted at profit optimisation
❖ Ensure customer-focused service delivery with 100% customer satisfaction
❖ Conduct staff training and mentoring and strategically prepping the sales team on meeting sales objectives
via the implementation of uniquely designed store sales techniques
❖ Initiate the creation of CRM business strategies for outstanding customer service to an average of 10 guests
daily in a bid to attract and maintain more customers, increase store traffic, etc
❖ Enforce a store non-compromised compliance with health and safety regulations
❖ Collaborate with other departments to enable easy identification of market problems while proffering
solutions through proactive analysis
SAMSUNG ELECTRONICS WEST AFRICA
04/2014 — 02/2018
Sales Ambassador
❖ Managed, presented, documented reports on, and sold Samsung products
❖ Maintained sales target in designated areas through the organisation of outreach events
❖ Created innovative customer sales processes highlighting key customers, their innovation, and how it affects
their use of Samsung products to streamline sales
❖ Achieved sales growth by driving demand generation, sales, and bi-weekly brand awareness campaigns
ACCESS BANK PLC
08/2013 — 12/2013
Bulk Teller
❖ Coordinated the confirmation of a daily deposit of over 100000 naira from tellers
❖ Organised the successful processing of 3-5 customer transactions daily
❖ Orchestrated the processing of cash bundles for shipment
COMM. GIRLS SEC. SCHOOL, KOTON KARFI KOGI STATE
07/2012 — 06/2013
Home Economics/Food & Nutrition Teacher (NYSC)
❖ Ensured quality care and continuous supervision of students from 10-16years old
❖ Collaborated with the principal in the development and execution of curriculum and lesson plans
❖ Participated actively in assisting students with internal and external preparatory activities
❖ Implemented approved marking and grading system for all classes
KENECHUKWU MICRO FINANCE BANK PLC
10/2009 – 01/2010
Marketer- Industrial Training
❖ Optimized sales of the company’s individual and group services to new and existing customers
❖ Employed cold-calling, emailing tactics while integrating the customer-centered approach to drive authentic
professional relationship development and interaction with clients
❖ Executed the development and implementation of marketing plans updated reports for each efficiently
❖ Demonstrated competence in the representation of the company in 4+ events and team meetings
ADDITIONAL WORK EXPERIENCE/VOLUNTEERING ACTIVITIES
MAKE-UP ARTIST
03/2018 — Present
Freelance Make-up Entrepreneur
❖ Achieve significant markets and network to build operational, promotional, and business clientele
❖ Organize and employ individualized procedures to assist clients in preparing for weddings, dinner parties,
award ceremonies, beauty pageants, etc
❖ Actively participate in cosmetic and fashion events
SLUM2SCHOOL
09/2019 — Present
Volunteer
❖ Engage in community outreach to help create awareness for the importance of child education
❖ Participate in making concerted efforts in taking children out from the streets and enrolling them in suitable
schools, and organize fundraising events for the projects
FOUNDATIONAL NETWORK AFRICA
08/2018— Present
Volunteer
❖ Orchestrate programs on the sensitization of students' on the good of menstrual hygiene
❖ Distribute materials to aid the students easy application of learned menstrual hygiene practices
STRATEGY FOR INNOVATION AND DEVELOPMENT
01/2019 — Present
Volunteer
❖ Create awareness for programmes
❖ Assist in the distribution of materials after a due and simplified break down on their uses in relation to
essential menstrual health and maintenance
EDUCATION/CERTIFICATION/TRAININGS
FEDERAL POLYTECHNIC NEKEDE IMO STATE
Higher National Diploma (HND) in Food Science & Technology
FEDERAL POLYTECHNIC NEKEDE IMO STATE
Ordinary National Diploma (OND) in Food Science & Technology
M&R GLAM MAKEUP STUDIO ENUGU
General Makeup Artistry, Introduction To Skin Care, Gele Tying and Aesthetics
KENECHUKWU MICROFINANCE BANK
Customer Relations Management (CRM) Training
UC NETWORK IT TRAINING INSTITUTE
Competence in Computer & Information Technology
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