Kelechi Ogbodoh

OGBODOH KELECHI LAURRETTA No. 25 Hill View, Trans-ekulu, Enugu, Enugu State - - EXPERIENCED & VERSATILE ADMINISTRATOR A result-oriented, highly motivated professional contributing 5+ years extensive work experience in delivering successful strategic administrative services via executive and staff support, business and finance operations, program planning and management, community outreach and education, and customer service and support. An excellent communicator and swift learner with decided interesting in maximizing updated workplace knowledge aimed at achieving the organization’s goals and objectives. Well-developed interpersonal, organizational, analytical, skills, team-oriented and versed in utilizing work tools and Microsoft Office Suite. ❖ ❖ ❖ ❖ CAREER HIGHLIGHTS/ACCOMPLISHMENTS Gained comprehensive understanding and insight in business and driving customer service management in 3 different sectors including the banking sector Attained an outstanding knowledgeable grasp of administrative processes, management practices, etc. Navigated deals with a gross balance of ₦2 million-₦3.8 million between 2009 & 2010 Developed plans that brought 25 active retailers/clients from 3 locations including Nsukka metropolis TECHNICAL KNOWLEDGE Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, and Publisher) ▪ Various Association Databases ▪ Industry Specific Software ▪ Google Docs ▪ The Internet ❖ ❖ ❖ ❖ ❖ ❖ ❖ CORE SKILLS Documentation/Reporting/Presentation ❖ Communication/Interpersonal Skill ❖ Quality Assurance & Control ❖ Excellent Entrepreneurial & Business Acumen ❖ Collaborative & Team Worker ❖ Event Coordination/Execution ❖ Executive/Staff Assistance ❖ Customer Operations & Support Public/Media/Client Relations Project Leadership/Management Staff/Volunteer Supervision Brand Marketing & Promotion Community Education/Outreach Records Administration/ Inventory Tracking WORK EXPERIENCES BEST CHOICE SUPERMARKET 09/2019 — Present Store Manager ❖ Oversee all daily operational business activities targeted at profit optimisation ❖ Ensure customer-focused service delivery with 100% customer satisfaction ❖ Conduct staff training and mentoring and strategically prepping the sales team on meeting sales objectives via the implementation of uniquely designed store sales techniques ❖ Initiate the creation of CRM business strategies for outstanding customer service to an average of 10 guests daily in a bid to attract and maintain more customers, increase store traffic, etc ❖ Enforce a store non-compromised compliance with health and safety regulations ❖ Collaborate with other departments to enable easy identification of market problems while proffering solutions through proactive analysis SAMSUNG ELECTRONICS WEST AFRICA 04/2014 — 02/2018 Sales Ambassador ❖ Managed, presented, documented reports on, and sold Samsung products ❖ Maintained sales target in designated areas through the organisation of outreach events ❖ Created innovative customer sales processes highlighting key customers, their innovation, and how it affects their use of Samsung products to streamline sales ❖ Achieved sales growth by driving demand generation, sales, and bi-weekly brand awareness campaigns ACCESS BANK PLC 08/2013 — 12/2013 Bulk Teller ❖ Coordinated the confirmation of a daily deposit of over 100000 naira from tellers ❖ Organised the successful processing of 3-5 customer transactions daily ❖ Orchestrated the processing of cash bundles for shipment COMM. GIRLS SEC. SCHOOL, KOTON KARFI KOGI STATE 07/2012 — 06/2013 Home Economics/Food & Nutrition Teacher (NYSC)  ❖ Ensured quality care and continuous supervision of students from 10-16years old ❖ Collaborated with the principal in the development and execution of curriculum and lesson plans ❖ Participated actively in assisting students with internal and external preparatory activities ❖ Implemented approved marking and grading system for all classes KENECHUKWU MICRO FINANCE BANK PLC 10/2009 – 01/2010 Marketer- Industrial Training ❖ Optimized sales of the company’s individual and group services to new and existing customers ❖ Employed cold-calling, emailing tactics while integrating the customer-centered approach to drive authentic professional relationship development and interaction with clients ❖ Executed the development and implementation of marketing plans updated reports for each efficiently ❖ Demonstrated competence in the representation of the company in 4+ events and team meetings ADDITIONAL WORK EXPERIENCE/VOLUNTEERING ACTIVITIES MAKE-UP ARTIST 03/2018 — Present Freelance Make-up Entrepreneur ❖ Achieve significant markets and network to build operational, promotional, and business clientele ❖ Organize and employ individualized procedures to assist clients in preparing for weddings, dinner parties, award ceremonies, beauty pageants, etc ❖ Actively participate in cosmetic and fashion events SLUM2SCHOOL 09/2019 — Present Volunteer ❖ Engage in community outreach to help create awareness for the importance of child education ❖ Participate in making concerted efforts in taking children out from the streets and enrolling them in suitable schools, and organize fundraising events for the projects FOUNDATIONAL NETWORK AFRICA 08/2018— Present Volunteer ❖ Orchestrate programs on the sensitization of students' on the good of menstrual hygiene ❖ Distribute materials to aid the students easy application of learned menstrual hygiene practices STRATEGY FOR INNOVATION AND DEVELOPMENT 01/2019 — Present Volunteer ❖ Create awareness for programmes ❖ Assist in the distribution of materials after a due and simplified break down on their uses in relation to essential menstrual health and maintenance EDUCATION/CERTIFICATION/TRAININGS FEDERAL POLYTECHNIC NEKEDE IMO STATE Higher National Diploma (HND) in Food Science & Technology FEDERAL POLYTECHNIC NEKEDE IMO STATE Ordinary National Diploma (OND) in Food Science & Technology M&R GLAM MAKEUP STUDIO ENUGU General Makeup Artistry, Introduction To Skin Care, Gele Tying and Aesthetics KENECHUKWU MICROFINANCE BANK Customer Relations Management (CRM) Training UC NETWORK IT TRAINING INSTITUTE Competence in Computer & Information Technology - - -