Kelechi Nwakamma

🟡 Welcome to My Profile!

Why try to do it all when you can focus on growth and leave the backend operations and customer experience to someone who does it best?

If you are a Small Business, Consulting Firm, Tech Startup or Busy Entrepreneur, you don’t just need help, you need a strategic partner who brings systems, structure, and service excellence.

With over 3 years of experience as an Executive Virtual Assistant and Customer Support Specialist, I have helped CEOs and teams across 4+ industries stay organized, connected, and consistent, improving ticket response times, customer satisfaction, and operational flow.

I am your behind-the-scenes Superstar VA, keeping things running smoothly while making your customers feel valued, heard, and loyal.

Here’s what working with me looks like:

🟡 Calendar, inbox & schedule management

🟡 Travel planning & itinerary support

🟡 Research, reporting, and executive task support

🟡 CRM updates, digital organization & workflow streamlining

🟡 Admin support using tools like ClickUp, Trello, Notion, Google Workspace & Monday.com

🟡 Customer communication, onboarding & follow-up that builds trust

When it comes to Customer Support, I bring more than support; I bring

🟡 Loyalty

🟡 Retention

🟡 Results

From service-based brands to SaaS companies, I help build long-term relationships through:

🟡 Proactive support via Zendesk, HubSpot, Zoho, Intercom

🟡 Empathetic troubleshooting & conflict resolution

🟡 Customer journey mapping & experience tracking

🟡 Smooth onboarding & nurturing that turns users into loyal fans

What I bring to your business:

🟡 A proactive, problem-solving mindset

🟡 Clear, intentional communication

🟡 Mastery of remote tools & tech

🟡 The ability to wear multiple hats calmly

Whether you are scaling or just getting started, I am here to help you build clarity, structure, and customer delight, so you can focus on what truly matters.

📌 Ready when you are!

Let’s connect if you are looking for a trusted VA or Customer Success partner who gets your vision — and works like it is her own.

Cheers 🥂