Kelechi Emeh

KELECHI EMEH-| Port Harcourt, Rivers State Nigeria. | - PROFESSIONAL SUMMARY Detail-oriented and organized Administrative Assistant with 10 years of experience supporting executive teams in fast-paced environments. Proficient in managing calendars, coordinating meetings, and handling confidential correspondence. Skilled in office management tasks, including file organization, travel arrangements, and expense reporting. Adept at prioritizing tasks to ensure efficient workflow and providing excellent administrative support to enhance team productivity CORE COMPETENCIES Data Entry Customer Service Lead Generation Administrative Support Team collaboration Technical Proficiency Project Management Confidentiality Problem Solving Email Communication Calendar Management Organization Time Management Strategic Communication Office Management TECHNICAL TOOLS Google Suite Microsoft Office Suite Google Calendar Trello Zoho CRM Google Drive Microsoft Teams Adobe Acrobat Hub sport Zoom Canva Team Viewer Slack PROFESSIONAL EXPERIENCE Administrative Assistant– Novelle CenterApril 2017 – May 2024 Led and supervised the customer engagement team, overseeing scheduling, customer service, and record-keeping to ensure seamless operations and exceptional service delivery. Developed and implemented processes and policies to enhance customer engagement, streamline operations, and improve efficiency, resulting in increased customer satisfaction and retention rates. Managed budgeting, financial reporting, and vendor relationships to optimize resource allocation and ensure financial stability. Ensured compliance with legal, safety, and regulatory standards, implementing necessary measures to mitigate risks and maintain compliance. Conducted outreach to past or inactive customers for re-engagement purposes, successfully increasing customer reactivation rates by 25%. Utilized email outreach campaigns to warm leads and nurture relationships, resulting in a 20% increase in email response rates and lead conversions. Processed new orders and subscriptions using Zoho books and payment platforms, ensuring accurate and timely processing of transactions. Updated customer records in the CRM system with relevant information, maintaining accurate and up-to-date customer data for effective communication and tracking. Oriented and activated new customers, providing comprehensive guidance to maximize program benefits and enhance their overall experience. Maintained meticulous records of customer interactions and sales activities, capturing valuable insights and data to inform decision-making and improve performance. Collaborated with cross-functional teams to gather insights and share best practices related to customer engagement and experience. Manage adverts on various social media platforms Manage incoming calls, emails, and correspondence, responding on behalf of executives or redirecting inquiries as appropriate. Data Entry and Lead Generation – FreelanceOct 2014 – March 2017 Managed high volumes of data with a focus on accuracy and efficiency. Managed the generation and organization of reviews, contributing to improved brand reputation. Proficient in utilizing MS Office and Google Suite for effective data management. Adhered to strict confidentiality regulations in handling sensitive information. Identified and cultivated potential leads through targeted research and outreach. Developed and implemented successful lead generation strategies, resulting in a significant increase in qualified leads. Collaborated with cross-functional teams to optimize lead generation campaigns and improve conversion rates. EDUCATION Bachelors of Science - Abia State University 2008 CERTIFICATION INTERNATIONAL HEALTH SAFETY AND ENVIRONMENT – Novelle Center 2018