DURU KELECHI
Location: Abuja, Nigeria
LinkedIn: Kelechi Duru
Telephone: -
Email:-
Professional profile
Dedicated and tactful Customer Service Representative with experience in delivering excellent
customer support. Dedicated to building productive relationships resolve complex issues and win
customer loyalty.
Work Experience
COUNSELLING INTERN AT HIV/AIDS HEALTH SECTOR
(2019)
Key responsibilities
• Communicate directly with patients to ensure patients are properly informed about the
virus when diagnosed with the virus.
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Ensure they are mentally prepared to face the society after their new found status
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Encourage and strengthen patients that feel dejected and without hope and rehabilitate
them back into the society.
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Monitor the patients progress and if there is a decline I check to know why and help resolve
it with patients and also refer them to the right resources or agents of help.
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Work with Zoom, Skype, WhatsApp, Google Drive.
Customer Service Agent, Brand ambassador
(2018 - 2020)
Key responsibilities
• Took back complaints from consumers and work hand in hand with the brand to ensure
they problem is resolved.
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Offered assistance to customers, paying special attention to needs or wants, saving about
10% in problem resolution time
•
Entered customer interaction details into provided customer management tools to track
requests, problems and record solutions provided.
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Documenting customer feedback and improvements to management which led to 5%
increase in sales
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Resolved client issues (customer complaints) by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
•
Commended for initiative, persuasiveness, intense customer focus and dependability in
performance evaluations.
DURU KELECHI
Education & Certifications
➢ Covenant University – -)
BSc. Psychology
➢ The Basic Digital Skills Training – (February 2020)
Google
➢ Successful Presentation – (July 2020)
University of Colorado Boulder
➢ Cracking the Creativity Code: Discovering Ideas – (July 2020)
Technion- Israel Institute of Technology
Skills
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Interpersonal Communication Skills
Service oriented
Excellent written and verbal communication
Customer relationship skills
Excellent English
Problem solving skills
Effective listening
Highly Organized
Attentive to details
Technical skills
Team Collaboration
Ability to work in a Startup Environment
Writing skills
Customer management tools
Ability to work with video call software such as Skype, Zoom
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