Keith

KEITH J. BROWER 25 Brookstone Circle, Morris Plains, NJ 07950- SUMMARY OF QUALIFICATIONS Professional with 25+ years of experience in domestic and international customer service, sales, and technology industries. Highly organized and results oriented, with strong background in call centers and operations, extensive client interaction and history of developing strong relationships at all levels of the organization. Numerous proprietary software packages, along with Microsoft office and Salesforce. PROFESSIONAL EXPERIENCE International Account Manager/Customer Service Specialist/Sales Support 6/2021 – 6/2022 Customer Service specialist handling sales and consumer reseller support for an international manufacturer of commercial belts and hoses. Developed and maintained account relationships in a corporate office, high volume call-center environment. Manage domestic and international product availability and pricing. Work with 5 different national and 4 different international locations via email, Skype and phone daily. Confirm stock and availability with all warehouses nationally. Business Support Specialist – Technogym Inc. (Coda Staffing – Temp position) Fairfield NJ8/2019-12/2019 Customer support specialist handling domestic and international work-out machine sales for both residential and business customers. Developed and maintained relationships with domestic and international customers. Managed client issues including root cause identification and resolution. Order management using Salesforce and proprietary software. Handled all logistics involving sales, shipping, dispatching service department, delivery and installation Customer Service Manager/Real Estate Sales Support: NRT LLC, Parsippany, N.J. 6/2016-6/2019 Customer service and operations specialist for company providing technology, marketing, training and support to real estate brokerages such as Century 21, Coldwell Banker and Sotheby’s International. Managed, trained and maintained a team of 6 in real estate and Salesforce software Developed Subject Matter Expertise (SME) regarding regulations, policies and procedures established by the New Jersey Real Estate Commission. Reviewed submitted paperwork to ensure that agents were in compliance with New Jersey Real Estate Commission. Planned and coordinated training sessions for brokerage offices regarding training & regulatory changes. Keith Brower resume, page 2. Real Estate agent: Weichert Realtors/Century 21, Parsippany, N.J. 2014 to 2016 Licensed Real Estate agent for 2 of the top 5 Real Estate companies in the U.S. Developed network of relationships with clients, internal staff and regulatory agencies. Worked with clients to identify best solutions and resolve critical issues. Customer Service Representative: Biomet Biologics, LLC: 2006 to 2012 Customer service and project management for medical device manufacture providing innovative solutions for medical offices and provider networks. Developed and maintained account relationships in a high volume call-center environment. Provided sales analysis and pricing structure to sales team. Facilitated inter-departmental projects for medical professionals and patients, including hardware orders & assisting patients choose the right medical devices for their specific injuries. Planned and coordinated training process on new hardware and software for new employees. Liaison between Customer Service and Information Technology department. Worked closely with warehouse ensuring proper parts were picked and shipped Sales/Customer Service manager - Lakeside printing. Jefferson NJ 1987 to 2003 Sales and customer service manager for family run printing company serving Northern NJ for more than 25 years. TECHNICAL EDUCATION & CERTIFICATION Certifications:NJ Real Estate Salesperson’s license, May 2013. Training: Network Technician 2002: The Chubb Institute, Parsippany, NJ