KEITH VERGIL R. GUALDRAPA
Blk 9 Lot 8 Phase C1 Brgy Mulawin,
Francisco Homes, City of San Jose del
Monte Bulacan 3023--
keithgualdrapa
https://www.upwork.com/freelancers/
~01032f-c7
OBJECTIVE
To work in a company that fully utilizes
my skills, brings out my highest
potential, and encourages to be
involved in the decision making
process leading to the success of the
business
SKILLS
Customer service, Data and time
management, Admin management,
Reports generation, Ability to learn
quickly and multi-task, Above average
MS Excel skills, Handled several CRM
tools such as Salesforce, Zendesk,
Helpscout, BigCommerce,
Sparkshipping, Telegence, Slack.
EDUCATION
BS Marine Transportation |- |
Philippine Maritime Institute
Secondary |- | Our Lady of
Fatima Academy
Primary |- | Saint Mary’s Brent
Lyceum
REFERENCES
Hazel Macale | QuestexAsia –
Research Analyst | -
Fabby Ogania | Letgo App – Quality
Specialist | -
Ryan Gomez | Manulife BPS | -
EDUCATION
Quality Assurance Specialist for Letgo Mobile
App| Upwork Inc | Nov 2015 - present
Check, update, and report posts from customers using
the mobile app to assure no foul contents will be
posted online
Appointment Setter / Leads Generation
KEAIS Records Retrieval| Upwork Inc | Oct 2015
– Jan 2016
Vendor IQ | Upwork Inc | May 2015 – Aug 2015
Generate leads, set appointments with restaurant
owners, lawyers or office administrators for law firms,
maintain client data base and weekly quota,
communicate with clients
Research Analyst | QuestexAsia | Feb 2013 –
May 2015
Generate leads through outbound calls, email invites,
maintain client directory, discuss client needs and meet
required deadline
Invoice Analyst / CSR | NoMoreRack (Choxi) |
Dec 2012 – Dec 2013
Handle from simple to complex customer queries and
complaints, review business case with supervisor such
as refunds, frauds, delays, etc, check accuracy of vendor
invoices, raise discrepancies on invoices, distribute
invoices within the team and coordinate with senior
accounting management
Customer Service/Technical Support
Representative
Manulife Business Processing Services | Apr 2012
- Dec 2012
Teletech Philippines | Aug 2011 - Apr 2012
Convergys Philippines | Nov 2010 - Jul 2011
Handle customer calls such as company insurance
policies and benefits and coverage, dental and hospital
insurance inquiry, billing, orders, refunds, escalations,
sales, technical issues
