Professional Summary
Accomplished Senior IT Project Manager with extensive expertise leading complex IT initiatives across Healthcare, Finance, Aerospace, Government, Insurance, and Telecommunications industries. Recognized for driving large-scale infrastructure and software implementation projects, managing multimillion-dollar budgets, and ensuring regulatory compliance. Exceptional skills in Agile, Waterfall, and Hybrid methodologies, with a proven record in project estimation, financial management, and risk mitigation. A dedicated US Air Force Veteran with outstanding leadership, communication, and collaborative abilities.
Core Competencies
✔ Complex / Crisis Program and Project delivery
✔ Project Estimation, Budget Management, Risk Analysis & Mitigation
✔ IT Infrastructure & Cloud Migration (AWS, Azure)
✔ Regulatory Compliance (HIPAA, SOX, OFAC)
✔ Agile, Scrum, Waterfall & RAD Methodologies
✔ Quality Assurance (Six Sigma, DMAIC, Lean)
✔ SDLC Management & ITIL Framework
✔ Stakeholder Engagement & Communication, including Vendor & Contract negotiation
Professional Experience
Bayada Home Health Care | Senior Project Manager (Contract)
Feb 2023 – Present | Pennsauken, NJ (Remote)
Leading a strategic infrastructure program establishing a new AWS-based QA Cloud platform, significantly enhancing testing efficiency, system reliability and delivery quality.
Managed 30+ Payroll and Finance initiatives on the Workday platform, improving payroll accuracy, financial reporting, and compliance management. Managed multiple vendor relationships to ensure timely delivery and financial accountability.
Implemented Riskonnect solution, significantly streamlining complex risk management integrations to reduce organizational liability, accelerate issue resolution, and consolidate critical documentation, ensuring compliance with regulatory standards and reducing potential compliance risks.
Optum Financial Technology | Data Ops Support/Project Manager (Contract)
Oct 2021 – Oct 2022 | Minneapolis, MN
Performed root cause analysis on patient complaints and payment issues to identify common problems and recommend / implement technology improvements. This improved efficiency and reduced service issues.
Led multiple software and firmware upgrades to reduce tech debt, improving system reliability and making future upgrades faster and less costly; managed proof-of-concept testing and smooth deployments with minimal impact to business.
Managed Salesforce support cases and team escalations, enhancing case resolution efficiency by 25% through effective coordination and communication.
Blue Cross Blue Shield of Arizona | Sr. Project Manager (Contract)
Jan 2021 – Aug 2021 | Phoenix, AZ (Remote)
Managed Agile implementations of Medical Management & Care Coordination applications, simplifying patient management and enhancing quality of care for patients.
Led Scrum Masters in defining and tracking epics, features, and user stories, driving on-time project delivery and accelerating speed-to-value for critical healthcare improvements.
Delivered clear, detailed status updates to leadership, maintaining project transparency and strategic alignment, enabling timely decisions and improving overall organizational effectiveness.
Wells Fargo Bank N.A. | Business Initiative Project Consultant (Contract)
Jul 2020 – Oct 2020 | Des Moines, IA (Remote)
Directed comprehensive customer remediation projects, strictly adhering to regulatory and compliance standards, safeguarding the bank’s reputation.
Led weekly team meetings, guiding root cause analysis and analytical problem-solving, enabling faster identification and resolution of critical business issues.
Drove strict quality control, legal, and compliance measures, aligning with Wells Fargo’s corporate policies, significantly reducing risk and protecting the bank from regulatory and financial penalties.
Honeywell Incorporated | Sr. IT Project Management Specialist (Contract)
Oct 2018 – May 2020 | Tempe, AZ (Remote)
Led critical IT and Cloud Computing initiatives (AWS, Azure), enhancing operational scalability, cost efficiency, and global team productivity.
Streamlined project management practices through JIRA and IT PPM tools, reducing delivery timelines and improving stakeholder engagement.
PNC Bank & Financial Services | Sr. IT Project Manager (Contract)
Apr 2017 – Aug 2018 | Tempe, AZ (Remote)
Managed technical software development projects ensuring strict SDLC compliance, reducing software defects and enhancing customer experience.
Oversaw budget reconciliation and financial planning, optimizing project expenditures and improving budget accuracy by 15%.
Wells Fargo Bank N.A. | Sr. IT Project Manager (Contract)
Jul 2016 – Apr 2017 | Phoenix, AZ (Remote)
Managed migration of 35+ applications to .NET Cloud, significantly improving application performance and operational efficiency.
Ensured accurate budget management and resource forecasting, aligning project outcomes with corporate strategic goals.
State of Arizona Dept. of Economic Security | Sr. IT Project Manager (Contract)
Dec 2015 – Jun 2016 | Phoenix, AZ
Directed agile transition of key state benefit software from mainframe to client-server architecture, enhancing system flexibility and user experience.
Successfully negotiated vendor contracts, ensuring favorable terms, cost savings, and seamless integration into state operations.
Meritus Health Partners of Arizona | Sr. IT Project Manager (Contract)
May 2015 – Sep 2015 | Phoenix, AZ
Executed numerous health plan initiatives, including claims processing and open enrollment projects, greatly improving operational effectiveness.
Implemented comprehensive change management training, resulting in higher project success rates and improved staff productivity.
United Health Care (Optum Technologies) | Sr. IT Project Consultant
Apr 2009 – May 2015 | Phoenix, AZ
Managed high-revenue software projects generating over $100 million annually, consistently meeting budget, timeline, and quality standards.
Co-led Medicaid health plan migrations, optimizing project workflows and significantly enhancing Optum’s market position and revenue outcomes.
Education & Certifications
Bachelor of Science in Business Information Systems | University of Phoenix
Six Sigma Yellow Belt
Agile/Scrum Methodology Training
ITIL & COBIT 5 Training
Technical Skills & Tools
Platforms: AWS, Azure, Client/Server, Mainframe, Cloud Computing
Project Management: JIRA, CA PPM, IT PPM Direct, Planview, ServiceNow, MS Project, Clarity, SharePoint, Tableau, Salesforce
Networking & Telecom: LAN/WAN, TCP/IP, Routers, Switches, PBX
Databases & Software: MS Azure SQL, Oracle, Sybase, JAVA, SAP
Professional Affiliations
Project Management Institute (PMI), National & Nashville Chapters
International Institute of Business Analysts (IIBA)
American Legion National Veterans Organization
