KEITH
NELSON
CAPILI
CONTACT
CENTER
PROFESSIONAL
CONTACT
EXPERIENCE
DIRECTOR OF BUSINESS DEVELOPMENT AND ACCOUNT
MANAGEMENT
DIGITAL STAFF SOLUTIONS INC | JUL 2017 - FEB 2020
CONTACT CENTER OPERATIONS MANAGER
CONDUENT | OCT 2016 - JUL 2017
SENIOR TEAM LEADER / ASSISTANT MANAGER
TELSTRA | SEP 2014 - OCT 2016
(--OPERATIONS TEAM LEADER / SUPERVISOR
CONVERGYS CORP. | AUG 2012 - SEP 2014
PROFILE
Experienced Business Leader
with a demonstrated history of
CUSTOMER SERVICE ASSOCIATE
CONVERGYS CORP. | JUL 2010 - AUG 2012
working in the Business
Process Outsourcing and
Services Industry. Skilled in
People and Business
Management, Customer
EDUCATION
Service, Sales, Business
Analysis,
and Telecommunications.
BACHELOR OF SCIENCE IN NURSING
NOTRE DAME OF DADIANGAS UNIVERSITY | 2006 - 2010
Strong operations professional
with a Bachelor’s Degree.
SKILLS
Customer Service
People Management
Marketing
AWARDS
TOP OPERATIONS MANAGER
TOP CLUSTER HEAD FOR QUARTER 1 AND QUARTER 2 OF
YEAR 2016
Technical Support
TEAM LEADER OF THE YEAR
TELSTRA'S MOST OUTSTANDING OPERATIONS TEAM
Leadership
LEADER FOR THE YEARS 2014 & 2015
Corporate Decision Making
Project Management
Sales and Telemarketing
SALES CHAMPION OF THE YEAR
CONSISTENT TOP 1 IN SALES YEILD FOR THE YEARS 2012 &
Microsoft Office and Reports
2013
Analysis
