Keith Garcia

Alexis Keith H. Garcia Apt E, U.P. Walk Up, U.P. Campus, Baguio City. Benguet 2600 (-)- Skills: 3 years experience as an Operator and Team Manager for operations with Red Dog Logistics. Spearheaded shipment for IKO Inbound and Outbound, GAF, FORMICA, Tangent Technologies, PANGEA Distribution, Constellium (Anheuser) and other clients. Managed 2800+ shipments as an individual operstor in the span of 2 years. Monthly Net revenue average of $20,000 with an average margin rate of 14%. Communicates directly with clients. Submits quotes for lanes and spot market. Conflict mitigation and issue resolution. Schedules pick up and delivery appointments. Call Center Representative with more than 4 years experience in the field of BPO. Areas of expertise include billing and account reconciliation, conflict resolution, sales, technical troubleshooting of network connection, computers and mobile devices, and account up-selling. Proven ability to deliver outstanding customer service, handles customer service queries within first contact, and meets department goals comfortably. Presents assistance by addressing the wants and needs of business, academic, residential buyers and federal student loans. Explains monthly statements, resolve billing troubles, track missing deposits, order supplies, refund overcharges, consolidate duplicate subscriptions and make certain that all account information and facts on file is recorded accurately. Multi-tasking between diffusing calls, troubleshooting and computer work.Detailed oriented with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English and can type and talk (70 wpm, comfortable typing and talking). Interpersonal Skills: Patient Warm and friendly Active and empathetic listener and pays attention to every detail Observant Fast learner Versatile, can adopt easily to any given circumstances Team player Can work effectively and efficiently while being under pressure Objective oriented Work Experience: Red Dog Logistics MC# 808415 June 3, 2018 – January 2021 Willowbrook, IL Team Manager/Operator for POD1 Teleperformance Baguio CityNovember 2015 – January 2017 Solutions Navigator VXI Global Solutions 5F Waltermart MunozJune 2014 – June 2015 CSR/Sales Executive TELUS INTERNATIONAL Taguig CityMay 2013 – January 2014 Sales Associate CONVERGYS Baguio CityMay 2012 – December 2012 DirecTV Customer Service Specialist/Sales SITEL Pioneer, Mandaluyong City February 2011– January 2012 Dow Jones Customer Service Representative Education: AMA Computer University 2006 - 2010 Bachelor of Science in Information Technology Maximina Street, Villa Arca Subdivision, Project 8, Quezon City. Saint Louis University 2002 - 2003 Bachelor of Science in Information Technology A. Bonifacio St. Baguio City, Philippines 2600 Secondary San Fabian National High School 1998 - 2002 San Fabian, Pangasinan Primary Agoo Christian Learning Center 1992 - 1998 Agoo, La Union Personal Information: Birth date: February 3, 1986 Place of Birth: Pozorrubio, Pangasinan Citizenship: Filipino Gender: Male Height: 5'7 Civil Status: Single Religion: Christian Mothers Name: Andrea H. Garcia Occupation: Elementary Teacher Fathers Name: Alipio T. Garcia Occupation: College Teacher References Available upon request